Lem Esquilla

One year of experience in retail customer service, assisting customers in fast-paced environment. Skilled in handling inquiries, resolving concerns, processing transactions. Delivering outstanding service across multiple communication channels.

Customer Service Associate at Fully Booked (2024-04 – Present)

• Answered customer inquiries regarding products, services, policies, and pricing.
• Process customer requests accurately and efficiently.
• Processed orders, payments, returns, exchanges, and account updates.
• Assisted customers through in-person interactions and other communication channels.

Store Clerk/Cashier at 7-Eleven (2024-08 – 2024-11)

• Performed ordering, receiving, price tagging, and product display tasks.
• Handled cashier duties, customer assistance, and store maintenance.
• Assisted customers with product and store-related concerns.

Bachelor of Science in Hospitality Management – HolyCrossofDavaoCollege (2022 – 2023)