Processing Officer – Tourist Visa - Dizon Immigration Services - Cabiao, Nueva Ecija, Philippines
(2024-12 - 2026-03)
Transferred to another program
- Managed end-to-end tourist visa applications, guiding clients from document collection through final submission.
- Examined and verified passports, financial records, employment certificates, travel itineraries, and other supporting documents to ensure compliance with embassy and immigration requirements.
- Prepared and lodged tourist visa applications for Australia, Canada, the United Kingdom, the United States, Schengen countries, and ASEAN countries through the appropriate online government portals.
- Coordinated visa appointment scheduling with embassies, consulates, and VFS Global while securing the earliest available appointment dates.
- Tracked application progress, communicated status updates to clients, and followed up on additional document requests when necessary.
- Maintained accurate electronic and physical filing systems to ensure efficient document retrieval and case management.
- Researched immigration policies, visa regulations, and country-specific requirements to provide accurate information and support application processing.
- Scheduled passport application or renewal appointments.
- Safeguarded confidential client information by handling personal and financial documents with professionalism and strict adherence to company privacy standards.
Point of Contact/Processing officer (Permanent residency Program) - Dizon Immigration Services - Cabiao, Nueva Ecija, Philippines
(2024-02 - 2024-11)
- Interviewed clients and explained immigration programs and application procedures.
- Evaluated application documents for completeness and accuracy.
- Responded to client inquiries through email and provided application updates.
- Followed up with clients regarding pending requirements.
- Coordinated schedules and maintained organized client records.
- Performed quality checks before application submission.
- Ensured excellent customer service while handling confidential information.
Processing Officer/Team Leader - Dizon Immigration Services - Nueva Ecija, Philippines
(2023-02 - 2024-02)
- Prepared and verified immigration documents.
- Reviewed application requirements and identified document discrepancies.
- Encoded client information into company databases.
- Maintained accurate records and filing systems.
- Supervised daily team operations and delegated tasks.
- Assisted team members in resolving processing issues.
- Ensured timely completion of client applications.
Customer Care Representative - Cocolife Healthcare - Smoothmoves Inc. - Angeles City, Pampanga
(2020-10 - 2021-09)
- Assisted members through phone calls and walk-in inquiries.
- Processed Letters of Authority (LOA) for medical services.
- Coordinated outpatient and inpatient healthcare availments.
- Assisted members with reimbursement claims and enrollment concerns.
- Scheduled Annual Physical Exams (APE) and Executive Check-ups (ECU).
- Prepared reports and maintained accurate records.
- Delivered excellent customer service while meeting company performance standards
Production Operator/Quality Inspector - Smk Electronics Philippines - Angeles City, Pampanga
(2018-01 - 2020-03)
- Inspected electronic products using microscopes.
- Ensured products met quality standards before shipment.
- Identified defects and coordinated with production personnel to maintain product quality.
Office Clerk - I2 Industries - Quezon City
(2009 - 2013)
- Prepared and processed purchase orders while coordinating with suppliers to ensure timely delivery of materials and supplies.
- Monitored inventory levels and tracked incoming deliveries to maintain adequate stock.
- Maintained organized office records, files, and business documents for accurate recordkeeping and easy retrieval.
- Handled incoming phone calls, responded to inquiries, and assisted visitors in a professional and courteous manner.
- Performed general administrative and clerical tasks, including filing, scanning, photocopying, data entry, and document preparation.
- Assisted in the day-to-day office operations to support efficient workflow and departmental activities.
- Performed other administrative and clerical duties as assigned by management.
