Lenard Cedrick Antonio

Licensed Physical Therapist with diverse experience across clinical, home service, and private practice settings. Skilled in patient assessment, rehabilitation planning, and delivering personalized treatment programs to restore function and improve quality of life.

Background includes call center work, strengthening communication and client relations skills, enhancing ability to provide patient-centered care.

Customer Service Representative at Transcom Worldwide (2020-01 – 2020-12)

• Handled customer billing inquiries, disputes and adjustments while ensuring account information and timely resolution
• Provided excellent customer service by explaining charges, payment options, and resolving billing concerns efficiently.

Medical Virtual Assistant at Arlington Pain and Rehab, UpWork (2021-01 – 2021-12)

• Optimizing copy and landing pages for search engine optimization
• Performing ongoing keyword research including discovery and expansion of keyword opportunities

Medical Virtual Assistant at MySahayPro (2023-01 – 2023-12)

• Managed patient appointments, sending reminders, and rescheduling as necessary
• Handled phone calls, emails, and messages to address patient inquiries and provide information.
• Updated and maintained electronic health records (EHR) accurately and securely.

Physical Therapist at PMP Pain Center (2024-01 – 2024-12)

• Reviewed patient medical histories
• Diagnosed patients by observing their movements and listening to their concerns
• Developed individualized patient treatment

Physical Therapist at GA Physical Therapy (2025-01 – Present)

• Provided individualized rehabilitation programs in patients' homes to improve mobility, strength, and independence.
• Assessed patient progress and adjusted treatment plans to ensure optimal recovery outcomes.

BS in Physical Therapy – Riverside College (2023)