Leonardo Jacob Melo

Detail-oriented and motivated IT graduate with hands-on experience in technical support, database management, and basic cybersecurity practices. Skilled in troubleshooting hardware and software issues, configuring workstations, and resolving network connectivity problems. Seeking an entry-level IT role focused on hardware, network support, and IT equipment maintenance to help ensure secure and efficient operations.

Tech Support Intern

(2025-01 - 2025-05)

• Delivered efficient IT support by troubleshooting user login issues, configuring hardware, setting up printers, and resolving LAN connectivity problems.
• Participated in hands-on training with SOPHOS and FORTINET, enhancing knowledge of firewall protocols and cybersecurity practices.
• Diagnosed and fixed network issues including faulty cabling and unstable LAN connections, building core skills in network troubleshooting.
• Documented user issues and processed equipment requests accurately, demonstrating strong organizational and communication abilities.

Bachelor of Science - Information Technology - Jose Rizal University (2020 - 2025)

Senior High School - ICT - Pasay City South High School (2018 - 2020)