Lesego Segaetsho

Office clerk with 2 years. Orbited experience in office administration, reception, and government client services. Proficient in data entry, Microsoft Excel, Microsoft Word, email management, telephone enquiries, and POPIA-compliant filing. Experienced managing client flow for 100+ daily visitors at Department of Employment and Labour and handling reception duties at Taung District Hospital.

Bilingual

English/Setswana with strong customer service and organisational skills.

Office Administration Work-Integrated Learning at Vuselela Tvet College | Taung District Hospital (2024-07 – Present)

• Performed reception duties: answered phones, emails, and client enquiries with first contact resolution within 24hours
• Daily data capturing+database maintenance in Microsoft Excel, 200+records monthly with 100% accuracy.
• Developed and maintained POPIA-compliant digital and physical filing system.
• Compiled meeting agendas, recorded minutes, tracked action items to completion
• Reconciled petty cash, monitored stationery inventory, prepared purchase requisitions

Client Service Assistant Queue Marshal at Department of Employment and Labour (2024-01 – 2024-07)

• Managed reception and queue systems for 100+ daily visitors accessing UIF, Compensation fund, and Employment services.
• Delivered front-line customer service and assessed client needs, provided information on government processes
• Assisted vulnerable community members with completion of official forms and applications
• Upheld Batho Pele principles and confidentiality in all public interactions

N6 in Management Assistant – Vuselela Tvet College (2023)

Grade 12 – Thakung Secondary School (2018)