Lesli Anne Perez

Customer service professional with nearly nine years of cabin crew experience delivering exceptional passenger service in fast-paced environments. Highly organized, adaptable, and skilled in communication, problem-solving, and multitasking. Enthusiastic to transition into a Virtual Assistant role to provide reliable administrative and client support.

Lead Cabin Crew - Qatar Airways

(2020-01 - 2021-12)

• Responsible for whole Economy Cabin, ensuring that safety & service are up to standard while delivering excellent customer service on every flight
• Supervise multinational cabin crew members, managing five star inflight service delivery to all passengers from diverse culture, over see cabin grooming, operations and emergency management
• Provide excellent customer care to passengers while ensuring their comfort and safety throughout the flight
• Briefed co-crew on flight details & assigned them their work position while maintaining a great teamwork throughout the flight
• Coordinate with Pilots & Flight Attendants in all regards concerning safety, emergencies & medical situation
• Provide leadership by giving feedback to my co-crew on their performance & providing ways of improvement and
• Operates cargo flight by managing that all cargo, mail and baggage loaded into the aircraft holds match the manifest and loading instructions
• Prepared flight information reports after every flight

Cabin Senior - Qatar Airways

(2015-01 - 2020-12)

• Trained to delivered great customer service to 1st, Business Class, VIP & CIP guests throughout the flight
• Trained to aid medical & inflight emergency's
• Trained to handled 5-Star dishes, award-winning wines & served to passenger
• Provide assistance to Flight Deck Crew as needed
• Provide assistance to Economy Cabin as needed

Cabin Crew - Economy Class Cabin - Qatar Airways

(2012-01 - 2015-12)

• Ensures all relevant safety, emergency and security procedures are being followed
• Provide excellent customer care to passengers while ensuring their comfort and safety throughout the flight
• Attends to all passenger's needs, queries and answer questions during the flight and provide timely consistent and accurate information.
• Deal politely with difficult passengers, to ensure the safety and comfort of everyone on the flight.

Receptionist Cum Admin Assistant - Securicore Bahrain

(2011-01 - 2012-12)

• Greet visitors at the front desk and provides warm welcome
• Answers incoming phone calls appropriately and forward in respective department
• Take adequate messages and pass them directly to the appropriate individuals as and when required
• Provides accurate information in-person and via email/phone
• Monitors all the staff movement in and out of the organization
• Receive, sort and distribute daily mail/deliveries to respective concerned department
• Provides general office administrative and clerical support, data entry etc.
• Maintain office security by following safety procedures and controlling access via the security camera in reception desk
• Work closely with HR & Admin department and provides support in all ad-hoc and administrative duties when assigned

Office Staff Cum Encoder - Honda

(2010-01 - 2010-12)

• Encodes client data information with their purchased product accurately
• Conducts survey in Metro Manila promoting honda motors, acquire feedbacks to all attendees and gathering market information
• Provides general office administrative and clerical support such but not limited to filling, photocopying, faxing, scanning, data entry etc
• Facilitates incoming and outgoing memos

Student Intern - The VA Bar

(2026-07 - 2026-07)

BS - Information Technology - First Asia Institute of Technology and Humanities (2005-01 - 2009-12)