Captain Waiter - Spago Bar and Lounge, Marina Bay Sands Hotel - Singapore
(2023-04 - 2026-03)
- Delivered exceptional dining experiences, consistently achieving 90%+ guest satisfaction ratings.
- Assisted in training and supervising staff, fostering a high-performing team environment.
- Managed multiple tables simultaneously, maintaining premium service standards during peak hours.
- Ensured full compliance with health and safety regulations across all service areas.
- Optimised service operations through effective cross-team communication, improving efficiency.
Restaurant Supervisor - CLounGe, Conrad Manila (Hilton Hotel) - Pasay City, Philippines
(2022-12 - 2023-04)
- Oversaw daily restaurant operations, ensuring adherence to brand service standards.
- Trained new staff on food safety, hygiene, and service best practices.
- Fostered collaboration with kitchen teams to streamline meal delivery during busy periods.
- Enhanced guest experiences through proactive, personalised service approaches.
Restaurant Supervisor - Sawsaw Restaurant, Cafe Fleur Corp. - Makati City, Philippines
(2022-04 - 2022-12)
- Managed daily operations, contributing to a 20% increase in customer retention.
- Organised and executed promotional events, attracting a diverse clientele and boosting revenue.
- Implemented inventory controls that reduced food waste by approximately 15%.
- Conducted performance evaluations and delivered targeted staff coaching.
Restaurant Supervisor - Makan Gourmet Restaurant, The Park Events Place and Hotel - Cavite, Philippines
(2020-10 - 2022-04)
- Supervised waitstaff, creating a collaborative atmosphere that raised service quality scores.
- Developed weekly schedules to optimise labour costs without compromising guest experience.
- Implemented new training protocols resulting in measurable improvements in service efficiency.
- Handled customer feedback and complaints professionally, strengthening the restaurant's reputation.
Captain Waiter - Yardbird Southern Table and Bar, Marina Bay Sands Hotel - Singapore
(2017-07 - 2020-10)
- Expanded team wine and beverage knowledge, contributing to a 10% uplift in beverage sales.
- Led service teams during peak hours, ensuring timely and accurate delivery to every guest.
- Facilitated seamless communication between kitchen and front-of-house, optimising service flow.
- Consistently exceeded sales targets through strong relationship-building with repeat guests.
Captain Waiter - Sky on 57, Marina Bay Sands Hotel - Singapore
(2014-10 - 2017-07)
- Provided exemplary service in a high-end rooftop dining venue, elevating the overall guest experience.
- Managed financial transactions and point-of-sale reporting with full accuracy.
- Assisted in developing targeted promotions that increased patronage and restaurant visibility.
- Acted as liaison between kitchen and service teams, ensuring seamless operations.
Captain Waiter - The Ship Restaurant - Shaw Centre, Scotts Road, Singapore
(2011-03 - 2014-10)
- Delivered high-quality service that fostered a loyal customer base through consistent hospitality.
- Maintained inventory of dining supplies, ensuring timely replenishment and service readiness.
- Enhanced dining atmosphere by focusing on aesthetic detail and individual guest preferences.
- Collaborated with management to refine menu offerings based on ongoing guest feedback.
Team Member - Pizza Hut Bistro - SM North EDSA, Quezon City, Philippines
(2008-04 - 2010-12)
- Assisted in food preparation and service during peak hours, maintaining high customer satisfaction.
- Maintained cleanliness and organisation of kitchen and dining areas in line with health regulations.
- Collaborated with team members to improve service flow and delivery times.
