Lica Abilar, LPT

Licensed Professional Teacher with 5+ years of experience in online English education, complemented by experience in curriculum development, instructional content creation, project management, team leadership, copywriting, and customer support. Skilled in designing learner-centered lessons, developing educational content, coordinating projects, training teams, and communicating with diverse stakeholders. Experienced in remote and international work environments, with a strong foundation in English education and digital learning.

ESL TEACHER (Part-time) - EDGE Tutor International

(2025-11)

• Deliver online English instruction to learners from diverse backgrounds using structured, learner-centered lesson plans aligned with individual learning and professional goals.
• Adapt instructional approaches and learning activities to accommodate different proficiency levels, learning needs, and objectives.
• Provide comprehensive and constructive post-class feedback to help learners monitor progress and identify areas for improvement.
• Maintain a supportive and engaging virtual learning environment through effective communication and personalized instruction.

CONTENT MODERATOR / COMMUNITY SUPPORT - Start Willow

(2025-10)

• Manage and moderate a private Facebook community, ensuring discussions remain relevant, respectful, and aligned with community guidelines.
• Monitor and respond to member comments, questions, and feedback while maintaining a friendly and consistent brand voice.
• Moderate content and user interactions across Facebook and Instagram channels.
• Collaborate with the marketing team to support community engagement, content initiatives, and brand communication.
• Identify recurring questions, concerns, and community trends and communicate relevant insights to the team.
• Help maintain a positive online community experience by addressing inappropriate, off-topic, or potentially misleading content in accordance with moderation guidelines.
• Support social media engagement by facilitating conversations and encouraging meaningful interactions within the community.

COMMUNITY SUPPORT ASSOCIATE - Who Gives A Crap

(2023-02)

• Provide customer support and community engagement across social media and digital channels, responding to a broad range of customer inquiries.
• Resolve questions related to orders, subscriptions, deliveries, website functionality, and technical issues through clear and empathetic communication.
• Manage customer interactions while maintaining a consistent brand voice and positive customer experience.
• Use digital support and collaboration tools to document, manage, and resolve customer concerns efficiently.

CUSTOMER HAPPINESS TEAM MEMBER - Who Gives A Crap

(2022-10 - 2023-01)

• Supported customers with order placement, delivery tracking, subscription management, and general product and website inquiries.
• Responded to customer concerns through email while maintaining accuracy, professionalism, and a customer-focused approach.
• Collaborated with internal teams to resolve customer issues and improve the overall customer experience.

COPYWRITER & LEAD GENERATION SPECIALIST - Leaderato, Inc.

(2020-10 - 2022-08)

• Created persuasive digital marketing content, promotional materials, proposals, lead magnets, and other marketing collateral.
• Proofread and co-authored books and educational/business content while ensuring clarity, consistency, and accuracy.
• Conducted case studies and research to support book development, lead generation, and marketing initiatives.
• Delivered copywriting and marketing training to clients, helping them develop effective content and promotional strategies.
• Collaborated with clients and internal stakeholders to translate ideas and business objectives into compelling written content.

PROJECT MANAGER - Acadsoc, Ltd.

(2019-05 - 2021-05)

• Led and managed the University Partnerships Team across the Philippines, overseeing project activities, team coordination, and stakeholder communication.
• Planned and allocated project resources, prepared budgets, monitored project progress, and communicated updates to stakeholders.
• Managed relationships and agreements with existing and prospective university partners.
• Coordinated the development and implementation of university partnership projects from planning through execution.
• Supported team performance by establishing timelines, coordinating deliverables, and monitoring project milestones.

PROJECT COORDINATOR - Acadsoc, Ltd.

(2019-01 - 2019-05)

• Coordinated project activities, timelines, resources, and communication across university partnership initiatives.
• Supported stakeholder communication and maintained project documentation to ensure smooth project execution.
• Assisted with monitoring project progress and coordinating deliverables across team members.

ONLINE ESL TUTOR - Acadsoc, Ltd.

(2016-07 - 2021-04)

• Delivered online English instruction to learners in China across different ages, proficiency levels, and learning objectives.
• Designed and delivered individualized lessons based on learners’ needs, goals, and English proficiency.
• Provided timely and constructive feedback to help learners track progress and identify areas for improvement.
• Adapted teaching strategies and instructional materials to support different learning styles and abilities.
• Maintained an engaging virtual classroom environment through interactive activities and learner-centered instruction.

TEAM LEADER / ONLINE ESL TUTOR - UTIS Philippines

(2014-05 - 2016-07)

• Led, coached, and supported team members while establishing KPIs and performance timelines to achieve organizational targets.
• Conducted team training, monthly performance reviews, and quality assurance activities.
• Monitored team performance and provided coaching and feedback to support continuous improvement.
• Delivered online English instruction to learners in South Korea across various ages and proficiency levels.
• Designed and delivered engaging lessons aligned with individual learning goals and needs.
• Prepared personalized progress reports and provided constructive feedback to support learner development.

Bachelor of Secondary Education - English - Arellano University (2022-09)