Liezel Reyes

Organized and detail-oriented professional with over 5 years of experience in client services, team leadership, executive support, and customer service. Skilled in client onboarding, administrative operations, workflow coordination, compliance, and cross-functional collaboration. Proven ability to manage high-volume operations, improve team performance, and deliver exceptional client experiences while maintaining efficiency and professionalism.

Client Services Officer - Indexwealth

(2025-12)

• Manage client onboarding, implementation support, and administrative workflows
• Handle client communications, payment coordination, and document processing
• Liaise with financial planners, insurers, and internal teams to maintain compliance
• Prepare reports, monitor processes, and escalate critical issues when necessary

Team Leader / Supervisor - Concentrix Philippines

(2024-10 - 2025-12)

• Lead teams in high-volume customer service environments while ensuring KPI achievement
• Provide coaching, performance management, and operational support
• Coordinate process improvements with quality and operations teams
• Handle escalations and optimize service delivery

Executive Assistant - City Government of Navotas

(2024-05 - 2024-10)

• Managed executive calendars, reports, travel, and communications
• Supported senior leadership through high-level administrative coordination
• Maintained confidentiality and organizational efficiency

Team Leader - Conduent Philippines

(2022-05 - 2024-05)

• Supervised customer service teams and daily operations
• Improved team productivity through coaching and KPI management
• Reduced customer complaints and enhanced operational efficiency

Bachelor of Science in Business Administration - Marketing Management - City of Malabon University (2016-06 - 2020-07)