Lislie Ilagan

Administrative professional focused on supervising office operations and streamlining processes. Adept in team management, coordinating schedules, and ensuring compliance with company policies. Strong communication skills and ability to handle confidential information with discretion.

Login Admin Supervisor at Teleperformance Ayala (Formerly Aegis People Support) (2023-01 – 2026-02)

Supervised daily administrative activities and managed administrative staff performance.

• Supervised daily administrative activities to ensure adherence to organizational policies and procedures
• Conducted performance evaluations for administrative staff, delivering constructive feedback and establishing clear objectives
• Mentored new staff on procedures and compliance requirements, enhancing their understanding and performance

Login Admin Analyst at Teleperformance Ayala (Formerly Aegis People Support) (2015-03 – 2023-01)

Managed administrative data analysis and client tool development.

• Utilized Excel functions to manipulate large datasets, enhancing reporting accuracy and insights
• Documented process flows and creates user manuals for reference
• Developed and adjusted client tools to meet account needs
• Delivers audited reports to Operations and client

Customer Service Representative Email Support at Teleperformance Ayala (Formerly Aegis People Support) (2010-11 – 2015-03)

Provided customer support and resolved service issues.

• Maximize customer satisfaction by resolving service issues promptly
• Managed customer account inquiries, providing precise information to resolve complaints and enhance customer satisfaction
• Responded to customer inquiries through email promptly

Machine Operator at ST Microelectronics (formerly Philips Semiconductors) (2004-02 – 2010-11)

Operated machinery and maintained product quality standards.

• Operated a variety of machinery, adhering strictly to safety protocols and operational guidelines to maintain workplace safety
• Monitored machine performance, identifying and rectifying minor malfunctions to prevent downtime and maintain productivity
• Checked finished product quality checked through in-depth tests and evaluations

Loan as Purchasing Analyst at ST Microelectronics (formerly Philips Semiconductors) (2010-02 – 2010-07)

Managed supplier relations and invoice processing.

• Resolved disputes with suppliers regarding quality, delivery, or invoicing issues, maintaining positive relations while upholding company standards
• Reviewed and updated past due invoices for accuracy

BS in Computer Science – De La Salle Lipa (1998-06 – 2003-03)

– Lipa Adventist Academy (1994-06 – 1998-03)