Administrative Support Specialist
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Highly organized and detail-oriented Administrative Support Specialist with years of experience assisting foreign clients and delivering high-level remote administrative and client support across corporate, healthcare, and public sector environments. Known for excellent customer service, a solutions-focused approach, and the ability to perform effectively in fast-paced, team-oriented settings
Executive Administrative Assistant at Dispensed Co (2025-10 – 2026-4)
Performed administrative and virtual support, including email and calendar management, appointment scheduling, data entry, documentation, basic reporting, workflow tracking, and professional client/patient communication in accordance with established guidelines and procedures.
ESL Teacher at I-Fal Online English Platform (2024-06 – 2025-10)
Teaching English to non-native speakers, with a focus on speaking, listening, reading, and writing skills in supportive, interactive learning environments.
Customer Service Agent at Alorica PHL (2023-03 – 2024-01)
Provided customer service support for a home warranty company, handling retention, escalations, and authorization assessments while using CRM tools, ensuring accurate documentation and compliance with established policies, protocols, and service standards.
Project Coordinator at Advisen PHL - Zywave (2022-09 – 2023-01)
Coordinated projects using Jira and Confluence, managing tasks, tracking project progress, maintaining documentation, and ensuring alignment across teams while adhering to project timelines and workflows.
Administrative Aide III at Local Government Unit of Tagum (2019-06 – 2022-08)
Rendered administrative support as a Government Administrative Aide, managing schedules, coordinating official events, assisting in drafting office communications, reports, and vouchers, and handling the receiving, recording, and releasing of incoming and outgoing documents, while ensuring accurate documentation and organized workflow.
Administrative/Training Staff at Victory Christian Fellowship (2016-07 – 2018-04)
Delivered administrative and training support as Admin and Training Staff, coordinating with different offices, managing documentation, assisting in training activities, handling liquidation processes, and ensuring smooth communication and workflow between departments.
Spanish Bilingual CSR at iQor (2015-04 – 2016-03)
Provided Spanish bilingual customer support as a Customer Service Representative, handling sales, retention, and escalation cases while assisting customers in both English and Spanish, ensuring accurate information, issue resolution, and adherence to company procedures.
Bachelor of Science in Biology – Davao Doctors College (2015 – 2019)
