Lloyd Patrick Cabugao

Resourceful IT Helpdesk and Technical Support Specialist with strong Tier 1 and Tier 2 experience across telecommunications and global support environments. Known for calm, analytical troubleshooting, clear communication, and a customer-first approach. Skilled in resolving complex issues, managing escalations, and maintaining high satisfaction scores.

Technical Support Representative 2 — IT Helpdesk at Ninja Global Inc – Associated Material / Gentek Canada (2023-08 – 2025-08)

Delivered Tier 2 support for internal and external users across telecommunications and global support environments.

• Delivered Tier 2 support for internal and external users.
• Diagnosed and resolved system, device, and application issues.
• Ensured timely ticket closure and high customer satisfaction.
• Coordinated with cross-functional teams for escalated cases.

Customer Service Representative / Technical Support at Harte Hanks Philippines (2022-08 – 2023-07)

Handled inbound account and technical support for pay-per-view events.

• Handled inbound account and technical support calls.
• Provided chat and voice support for pay-per-view events.
• Assisted with troubleshooting, billing, and service navigation.
• Maintained accuracy and customer satisfaction.

Customer Service Representative / Technical Support — T-Mobile at Teleperformance Philippines (2019-11 – 2022-07)

Supported customers with device issues, billing, and account management.

• Supported customers with device issues, billing, and account management.
• Guided users through step-by-step troubleshooting.
• Managed escalations and sales-related inquiries.
• Consistently met performance and satisfaction metrics.

BS Computer Engineering in Computer Engineering – AMA Computer College, Cagayan de Oro (2003 – 2007)

Secondary Education – Lourdes College High School, Cagayan de Oro (2000 – 2002)