Lobelyn Climaco
Senior Customer Service Representative with 4 years of e-commerce and subscription services experience
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About
With 4 years of experience in e-commerce and subscription services, I specialize in customer retention. Strong track record in minimizing churn, resolving challenging billing and technical issues, and helping protect company revenue. Skilled in phone and email support, remote troubleshooting, and fast-paced KPI-driven settings.
I earned a promotion to Senior Customer Support Expert at PrettyLitter through strong results and deep product knowledge. Also commended for leadership support, consistently high customer satisfaction, and contributing to revenue retention.
Experience
Senior Customer Service Representative - Awesome CX | PrettyLitter - Davao
(2022-01 - 2026-01)
- Handled over 80 calls and emails daily while maintaining a 95% customer satisfaction rating.
- Resolved 90% of customer issues on first contact
- Consistently exceeded performance targets and KPIs.
- Utilized CRM tools to accurately document customer interactions and updates.
- Collaborates with the CS Team leads to ensure compliance with company policies, brand procedures, and industry standards.
- Manage time efficiently to address customer inquiries while maintaining high service standards and striving to achieve personal goals.
Education
Bachelor of Science - Information Technology - De La Salle John Bosco College (2015-01)
