Lois Puente

To secure a position in a dynamic and growth-oriented organization where I can utilize my strong customer service, administrative, and communication skills. Bringing proven experience in client relations, front-office operations, and documentation support, with a commitment to professionalism, accuracy, confidentiality, and exceptional service.

Personal Assistant - Blue Horizons Travel and Tour - Makati City

(2025-01 - 2026-12)

• Managed travel coordination, scheduling, and administrative support for clients and daily operations.
• Assisted in preparing itineraries, booking accommodations, transportation, and travel-related arrangements.
• Communicated with hotels, suppliers, and service providers to ensure efficient and accurate transactions.
• Handled client inquiries, concerns, and requests with professionalism and prompt assistance.
• Maintained organized records, schedules, documentation, and correspondence.
• Demonstrated strong multitasking and problem-solving abilities in a fast-paced environment.
• Ensured accuracy and efficiency in handling confidential client information and operational tasks.
• Provided excellent customer support while maintaining professionalism and attention to detail.

Concierge - SMDC - Pasay City

(2024-01 - 2025-12)

• Provided front-desk and concierge assistance for residents and guests in a high-volume residential environment.
• Managed inquiries, visitor coordination, package handling, and amenity reservations efficiently.
• Assisted residents with administrative concerns and daily service requests professionally.
• Maintained accurate records and coordinated with internal departments for operational support.
• Ensured smooth communication between residents, guests, and property management personnel.
• Demonstrated professionalism and excellent customer service in handling client concerns.
• Maintained a welcoming, organized, and service-oriented environment at all times.
• Strengthened interpersonal, administrative, and client relations skills through daily operations.

Concierge - The Albany Luxury Residences - Mckinley, Taguig

(2023-01 - 2024-12)

• Delivered luxury concierge and guest relations services for VIP residents and high-profile clientele.
• Assisted clients with personalized requests, reservations, transportation, and visitor coordination.
• Maintained the highest level of professionalism, discretion, and confidentiality in handling sensitive matters.
• Coordinated with various departments and service providers to ensure seamless client experiences.
• Managed front-office responsibilities while maintaining efficiency and attention to detail.
• Responded promptly and professionally to resident concerns, inquiries, and special requests.
• Ensured exceptional guest satisfaction through personalized assistance and quality service.
• Contributed to maintaining a refined and welcoming luxury residential environment.

Concierge - Tiger Premium VIP Casino, Okura Hotel Manila - Manila

(2022-01 - 2023-12)

• Provided premium concierge and hospitality services to VIP guests and premium gaming clients.
• Assisted clients with luxury transportation, room reservations, dining arrangements, and special requests.
• Coordinated gaming-related assistance while ensuring confidentiality and professionalism.
• Worked closely with hotel departments and external partners to deliver seamless guest experiences.
• Managed client concerns and requests efficiently in a fast-paced luxury environment.
• Maintained strong guest relations through excellent communication and personalized service.
• Demonstrated flexibility, professionalism, and attention to detail in handling VIP clientele.
• Ensured exceptional customer satisfaction by delivering high standards of hospitality and support.

Bachelor of Arts - Tourism - Philippine State College of Aeronautics (2015-01 - 2021-12)

Secondary Education - South Highschool, Piccio Garden Villamor Airbase (2008-01 - 2012-12)

Primary Education - South Highschool, Piccio Garden Villamor Airbase (2003-01 - 2008-12)