Loucel Diaz

I graduated with a Bachelor of Elementary Education, Major in General Education, from San Ildefonso College and passed the Licensure Examination for Teachers in March 2022. After two years of teaching, I transitioned into the banking industry, where I currently work as a Customer Service Representative handling new accounts. I am passionate about every role I take on and consider myself a risk-taker who is eager to explore new challenges.

I continuously seek opportunities to grow, develop my skills, and contribute to the success and growth of the organization I am part of.

Customer Service Representative - New Accounts - Metropolitan Bank and Trust Company

(2021-01)

• Processes transaction related documents within reasonable time.
• Manage customer banks accounts, including account opening, closing and transactions.
• Recommending and explaining banking products and services to client based on their needs to increase customer value.
• Ensuring all forms are filled out correctly and complying with bank policies, regulations, and security protocol.
• Excellent attention to detail, with the ability to quickly learn and grow on new responsibilities.
• Ability to work independently and manage time effectively.
• Strong understanding of financial statements, financial planning, reconcile bank statements and manage accounts.
• Has a good communication and interpersonal skills to interact effectively with clients and team members.

Elementary Education - Licensed Professional Teacher - Rich Golden Shower Montessori Elementary Education

(2019-01 - 2021-12)

• Responsible for daily management of students, set up the class teacher's dignity by demonstrating.
• Maintain good class atmosphere through the exemplary role of class adviser.
• Organize group activities regularly to enhance class cohesion.
• Participated in teaching and research activities actively both inside and outside the school, including open classes, group lesson preparation, training, and learning.

Service Crew - Golden Arches Development Corporation (Mcdonalds)

(2017-01 - 2019-12)

• Responsible for presenting menus to customers, by taking orders and answers question on meal items.
• Responsible in customer service, to serve and provide their needs.
• Maintaining a positive and professional attitude.
• Organized workspace with the ability to work in a team setting and adapt to changing demands.

Bachelor of Elementary Education - Elementary Education - San Ildefonso College, Tanay Rizal (2016-01 - 2019-12)

Bachelor of Elementary Education - Elementary Education - Jose Rizal University, Mandaluyong City (2014-01 - 2016-12)