Leasing & Property Management VA at REAssist Virtual Assistance Services (2019-01 – Present)
- Managing end-to-end tenancy including advertising, applications, approvals, and move-in coordination
- Preparing and lodging lease documents, renewals, and compliance within deadlines
- Using property management CRM software to update notes, tasks, and document records daily
- Uploading listings to portals, and updating availability and pricing information
- Producing regular portfolio performance reports and KPI dashboards for property managers and business owners
Customer Service Representative at Foundever (2018-01 – 2019-12)
- Handle high-volume inbound calls, resolving customer inquiries promptly and professionally
- Respond to customer calls using clear, empathetic, and concise communication
- Document all customer interactions and outcomes accurately in the CRM system
- Process orders in accordance with company policies
- Adhere to schedules, performance metrics, and service-level agreements consistently
Team Supervisor & Data Processor at Philippine Statistics Authority - Benguet (2018-01 – 2018-12)
- Supervised a team of 12 data collectors conducting national survey fieldwork
- Coordinated daily assignments, monitored performance, and provided guidance to ensure timely completion of survey tasks
- Conducted respondent interviews in accordance with survey protocols and ethical standards
- Ensured data accuracy and compliance with established procedures and quality guidelines during collection and processing
