Lovely Erpe

I am a highly dedicated and adaptable professional with a background in education, healthcare administration, and client support. A licensed professional teacher with hands-on experience as a Student Teacher during college internship, where I developed skills in lesson planning, classroom management, student assessment, and effective communication. Experienced as an Administrative Assistant for a U.S.-based home care agency, providing administrative support, scheduling coordination, record management, and operational assistance to ensure efficient service delivery.

Previously served as a Senior Client Support Specialist, delivering exceptional customer service, resolving complex client concerns, and building strong client relationships. Recognized for excellent organizational skills, attention to detail, problem-solving abilities, and a commitment to professionalism, collaboration, and continuous learning. I also hold a Teaching English as a Foreign Language (TEFL) certification, equipping me with effective strategies for teaching English to non-native speakers and supporting learners with varying language proficiency levels.

My educational background and professional training reflect my commitment to fostering engaging, inclusive, and effective learning experiences while promoting students' academic and personal growth. I am eager to contribute my skills, professionalism, and dedication to an organization that values excellence, teamwork, and continuous growth.

Senior Client Support Specialist | Senior Back Office Associate at Single Source (2024-03 – 2026-05)

Property Preservation Account

• Provided client support for property preservation operations by handling service requests, reviewing and processing work orders, and coordinating tasks between clients, vendors, and field technicians.
• Monitored job progress, ensured compliance with client guidelines, and maintained accurate records in company systems.
• Assisted with scheduling services, addressing client inquiries, and following up on work completion to help ensure timely and efficient property maintenance operations.
• Graveyard shift (9:00 PM - 6:00 AM PHT)

Admin Assistant at Homecare Agency (2023-01 – 2023-09)

Admin Assistant / Human Resource

• Provided comprehensive administrative support for a home healthcare agency, including client billing, scheduling, maintaining accurate records, and managing documentation.
• Coordinated caregiver assignments by matching qualified aides to clients based on care needs, availability, and preferences.
• Served as a liaison between clients, caregivers, and management to ensure high-quality service delivery and efficient daily operations.
• Graveyard shift (9:00 PM - 5:00 AM PHT)

Appointment Setter | Warm Caller | Dental Virtual Assistant (2023-10 – 2024-03)

Healthcare Account - Virtual Assistant

• Provided administrative support to dental clinics by managing patient appointments, confirming schedules, and handling inbound and outbound calls.
• Assisted patients with inquiries regarding services, appointment availability, and basic clinic information.
• Coordinated appointment reminders, rescheduling requests, and general administrative tasks to support smooth clinic operations and patient communication.
• Graveyard shift (10:00 PM - 7:00 AM PHT)

Bachelor of Science in Psychology – Riverside College Incorporated (2018 – 2022)