Technical Support Representative - Universal Access & Systems Solutions
(2024-03 - 2026-03)
- Respond to customer inquiries via phone, email, chat, or ticketing systems
- Diagnose and troubleshoot technical issues (software, hardware, network)
- Provide step-by-step instructions to resolve problems
- Escalate complex issues to higher-level support or engineering teams
- Document issues, solutions, and customer interactions
- Install, configure, and maintain systems or applications
- Follow up with users to ensure issues are resolved
- Maintain knowledge of products, updates, and common issues
Machine Operator - Allyssa Food Products and General Merchandise
(2019-04 - 2020-02)
- Monitor machines during operation to detect issues or malfunctions
- Inspect finished products to ensure quality standards are met
- Perform routine maintenance and basic repairs
- Record production data (output, downtime, defects)
- Follow workplace safety rules and procedures
- Operate machinery according to instructions and safety guidelines
Marketing Assistant - Unimax Industrial Galvanizing Inc.
(2023-03 - 2023-05)
- Assist in developing and implementing marketing campaigns
- Track campaign performance and prepare reports
- Maintain marketing materials and databases
- Communicate with clients, vendors, or internal teams
On-the-Job Training - Maples Realty and Development Corporation
240 hours
- Encoder
- Configuring computers and printers
