Luis Marco Reyes

Dedicated Customer Service Representative with hands-on experience handling inquiries, product concerns, and delivery coordination at Ashley Furniture through Concentrix. Strong background in Information and Communication Technology combined with excellent communication, empathy, and problem-solving skills. Proven ability to deliver high customer satisfaction while maintaining accurate documentation and working efficiently in a fast-paced BPO environment.

Customer Service Representative - Concentrix – Ashley Furniture

(2025-03 - 2026-01)

• Handled customer inquiries and resolved product concerns via phone and email
• Scheduled deliveries and coordinated with service and delivery teams
• Maintained accurate case records and customer documentation
• Provided empathetic support to ensure high customer satisfaction

Information and Communication Technology - Angono National Highschool (2022-08 - 2023-07)