Ma. Elyza Santos
Detail-oriented and adaptable professional with strengths in client communication, data management, and precise documentation
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About
Detail-oriented and adaptable professional with strengths in client communication, data management, and precise documentation. Skilled in problem solving and efficient time management, ensuring accuracy in data entry while meeting deadlines. Offers timezone flexibility and strong English fluency to collaborate effectively with global teams. Experienced in guiding others, fostering confidence and measurable progress, and consistently delivering high-quality results.
Experience
CSR (Hybrid Account – Vacation Rentals) role
(2026-02 - 2026-07)
- Assisted owners and guests through live chat, email, case and call.
- Povided timely and accurate responses to inquiries and concerns, while ensuring clear communication —delivering solution‑oriented service.
- Logged and tracked issues, ensuring proper follow‑up and resolution, and investigated booking and property conflicts, and service complaints, while maintaining accurate records.
CSR (Healthcare Account) role
(2025-10 - 2026-02)
- Ensured accuracy in documentation, billing processes, and confidential data handling.
- Investigated and resolved account discrepancies, membership issues, and billing concerns while ensuring connection and understanding.
- Balanced multiple tasks efficiently while meeting service level agreements.
English Student Teacher
(2024-11 - 2025-02)
- Assisted in preparing engaging English lessons tailored to young learners.
- Observed and documented performances and progress to identify areas to work on and resolve.
- Collaborated with stakeholders to come up with best possible solutions; adapted strategies to meet needs; and balanced supervision, and administrative tasks effectively.
Local Private Tutor
(2020-04 - 2020-06)
- Delivered personalized lessons to diverse learners.
- Created an engaging and funny environment that tend to the attention span of the learnes.
- Taught the letter sound, letter recognition and how to write the learner's name
- Built a conversational and confident atmosphere so learners can express their thoughts.
Education
Bachelor of Secondary Education - English - St. Mary's College of Bansalan, Inc. (2024 - 2025)
