Ma Montaus

A resilient and competitive individual who has experience of improving overall customer satisfaction in line with targets set by her employer. An achiever with the knowledge and credibility needed to lead and inspire others. As a self-motivated individual with a desire to drive improvement and who can work on various customer service-based projects to improve the quality of response provided to customers.

Supply Chain Management - Order Desk Analyst (VISMIN) - Conception-Carrier Air Conditioning Company - Ground Floor of Denron, Southern Bldg., 739 Tionko Avenue Corner Cattleya Street, Davao City

(2021-03 - 2025-03)

• 100% contribution to the overall operational support and booking accuracy to sales through Purchase Order processing, analysis, stock position, process guidance, issue escalation and resolution
• Contributed 50% reduction on bounced or returned orders in Visayas and Mindanao Accounts
• 100% OTIF (On Time in Full) and achieved 96% on Order fulfillment (Total Orders Vs. Total Invoiced Orders)
• 100% contribution on stock conversion to sales on regional hubs
• Real time processing of disputes and validation of price difference
• On target in processing ageing orders no more than 60 days and updated RDD from time to time
• Improvement of logic validation date in SAP that triggers automatic delivery blocking to avoid bounced delivery on Expired PO

Customer Operations Lead (Shared Services) - POSIBLE - Phoenix Petroleum Philippines, Inc. - PPPI-Headquarters, Cuaco Road, Brgy. Pampanga, Lanang, Davao City

(2019-01 - 2020-08)

• Deliver 100% performance and led a team of customer operations specialist focusing on product application and services
• Developed and empowered staff, recruitment of talent, communicate performance status to leaders and manage key business partner relationships
• Contributed CSAT score of 4.5 out 5 to the overall customer experience

CARDS Technical & Accreditation Support - Phoenix Petroleum Philippines, Inc. - Stella Hizon Road, Brgy. Pampanga Lanang, Davao City, Philippines

(2018-05 - 2019-01)

• Delivered 100% execution on POS and EDC terminal accreditation to 300 plus Phoenix stations in the Philippines nationwide
• Contributed savings to business partners by conducting Tier 1 troubleshooting of POS and EDC terminal of Phoenix stations nationwide
• Delivered and hit 100% target in SLA's and KPI's set by the business unit

Cards Fulfillment Staff - Phoenix Petroleum Philippines, Inc. - Stella Hizon Road, Brgy. Pampanga, Lanang, Davao City, Philippines

(2018-02 - 2018-05)

• 100% fulfillment of fleet cards from creation to execution to clients and ensured service level is achieved
• Properly managed 3rd party card and courier partners

Operations Analyst & Depot Stock Clerk - Phoenix Petroleum Philippines, Inc. - Stella Hizon Road, Brgy. Pampanga, Lanang, Davao City, Philippines

(2016-11 - 2018-02)

• 100% proper implementation of material movements and transactions in the system
• Eliminated variances by execution of proper procedures in inventory handling and encoding accurate figures in SAP
• Supported and participated in the implementation of the Distribution Management System and complied with the defined Business Continuity Plan to avoid disruptions in terminal operations
• Proactively managed in dealing delivery problems and customer complaints

Inside Sales Representative (DCP) - Mindanao - Kupler DCMC Philippines Corporation (Distributor of ExxonMobil Oil) - Buhangin, Diversion Road, Brgy. Buhangin, Davao City, Philippines

(2015-07 - 2016-08)

• 100% contribution in processing exxonmobil products of our internal & external customers
• Liaised closely with the sales team as well as procurement and shipping/trucking or logistics to ensure a streamlined operation is maintained

Sales and Marketing Support - Kupler DCMC Philippines Corporation (Distributor of ExxonMobil Oil) - Buhangin, Diversion Road, Brgy. Buhangin, Davao City, Philippines

(2015-02 - 2015-07)

• 100% implemented marketing support across Mindanao Mobil dealers
• Contributed cost saving in the creation of marketing collaterals and support

Acquisition Officer (Sales) - iJet Transformarder - Unit 2B, Bajada 88 Bldg., J.P. Laurel Avenue, Davao City

(2014-08 - 2015-02)

Nature of Business: Logistics/Shipping/Forwarding

• Achieved sales target in 3 months, negotiated and closed new accounts, and freight terms
• Ensured high level of customer satisfaction, continuous improvement in sales quality and productivity rates
• Monitored actual bookings, attends and resolves customer complaints in a timely manner

Sales and Marketing Executive - St. Paul Resource & Training Center, Inc. - Door 219 2/F Walters Bldg., Quimpo Blvd. cor Sandawa, Ecoland, Davao City, 8000

(2014-02 - 2014-05)

Nature of Business: Training and Consulting

• Achieved sales target and developed business leads
• Identified product improvements by remaining current on industry trends, market activities, and competitors

Office Trainee - Stocks Central Team (SCT) - Pilipinas Shell Petroleum Corporation - Jesus Street, Pandacan Manila, Philippines

(2009-03 - 2009-05)

Paid internship. Nature of Business: Oil/Petroleum/Gas

• Managed and implemented proper data management across all SCT files
• Involved in GSAP Live across the organization and data entry

Bachelor of Science - Business Administration - Ateneo de Davao University (2013)