Ma. Olga

Senior FinTech, e-Commerce & Operations Leader with over 10 years of mid-management experience specializing in payment gateway operations, funds reconciliation, merchant underwriting, and fraud risk control. Proven track record in safeguarding revenue, optimizing operational workflows, and ensuring regulatory compliance across e-Commerce ecosystems. Over 5 years of successful remote (work-from-home) team leadership and cross-functional project engagements.

Finance Operations Manager - PayTabs - Bahrain, Remote

(2021-06)

Direct daily operations of funds reconciliation and chargeback resolution teams, safeguarding overall company revenue across merchant accounts.

• Deliver accurate financial data, cost analysis, and revenue performance reports to executive management and the accounting division.
• Collaborate with Commercial and Relationship Managers to resolve complex merchant account issues and streamline operational delivery.
• Enforce risk mitigation controls in compliance with Risk, Legal, and Compliance policies.
• Partner with technical product teams to develop dashboard reporting features and backend automation.

Merchant Services Operations Supervisor - PayTabs - Bahrain

(2016-06 - 2021-05)

Served as Subject Matter Expert (SME) across end-to-end merchant lifecycle: underwriting, onboarding, risk control, and settlements.

• Authored standard operating policies and procedures approved by the Compliance department.
• Acted as primary liaison to acquiring banks for operational alignment, portfolio reviews, and escalation handling.
• Collaborated with IT to deploy system enhancements, resolve processing errors, and integrate operational safeguards.

Fraud & Risk Control Specialist - PayTabs - Bahrain

(2014-02 - 2016-05)

• Analyzed large-volume transaction datasets to identify, prevent, and mitigate fraudulent activity for high-risk merchants.
• Designed and tuned automated fraud detection rules to optimize detection accuracy and reduce false positives.
• Conducted manual risk evaluations on high-risk accounts, monitoring product compliance and transaction behaviors.

Products & Logistics Coordinator - Saletab Company W.L.L. - Bahrain

(2012-10 - 2014-01)

• Oversee vendor agreements, supplier coordination, inventory management, and pricing/discount accuracy.
• Managed order fulfillment, logistics, return/cancellation ratios, and corporate partnership contract reviews.

Team Leader (e-Commerce & Inventory) - Open Access Marketing, Inc. - Philippines

(2008-05 - 2012-09)

Led an offshore team supporting US-based merchandising and inventory managers; optimized and standardized workflow procedures.

• Executed competitive pricing and merchandising structures while delivering performance reviews and team mentorship.

Property Examiner & Team Lead - AMDATEX / First American Title Co. - Philippines

(2004-07 - 2008-05)

Conducted title commitment searches, property examinations, lien investigations, and error-proofing for US real estate properties.

• Managed client communications, team coaching, and quality control audits for title reports.

Customer Service Representative - Waltermart Ventures, Inc. - Philippines

(2004-03 - 2004-06)

• Handled customer inquiries, daily POS terminal clearings, and inventory reconciliation.

Research Assistant - SEARCA-Rice Research Project (UP Los Baños) - Philippines

(2002-11 - 2004-01)

• Managed field data sampling, data tracking, and comparative research analysis for agricultural studies.

Bachelor of Science - Davao Oriental State College of Science and Technology (DOSCST) (1998 - 2002)