Madonna Aquilon

To be able to work that is suited to my skills, talent and experience, and to be of service in my full ability for the benefit of my employer.

Credit Card (Inbound CSR) at Inspiro Relia Inc (BPI) (2023-12 – Present)

• Inbound calls for credit card using Avaya
• Viewable statement of account SOA
• Accurate notes in Salesforce for credit card

Customer Support Engineer (CSR) at Movate Phil. Inc (Rentokil Pest Control) (2023-03 – 2023-06)

• Call customer using Five9 dialer
• All about pesticide/insecticide control service, including reminder, set appointments schedule and payments
• Accurate notes

Credit Card Verifier (Encoder) at Qforte (Asia United Bank) (2021-11 – 2023-03)

• Do a Verification call for credit card
• Encode and Update Application
• Accurate notes to approved Application for credit card

Collection Specialist at Outsource Network (Globe Telecom Account) (2013-11 – 2015-06)

• Delinquent accounts in MyBSS and implements collection procedures
• Monitors Executes calls to all Globe postpaid wireless subscribers using Vicci and Ameyo
• Assists subscribers with information on payment arrangement and disputes
• Negotiates payments to ensure prompt settlement. Ensures accurate notes in MyBSS for every interactions

Bachelor of Science and Information Technology in Information Technology – Colegio de San Gabriel Arcangel (2009 – 2013)

– San Jose Del Monte National Trade School (2005 – 2009)