Mae Mariano

Dedicated, resourceful and goal-driven professional teacher, administrative officer, virtual assistant and healthcare consultant.

Account Manager / Recruitment Specialist - The Outsourced People - Philippines

(2025-05)

Client Account: Troocoo (Australia)

• Manage and grow relationships with healthcare clients and healthcare workers. Point of contact for both healthcare clients and healthcare workers.
• Manage roster system.

Account Manager / Recruitment - Boomering Inc. - Philippines

(2024-01 - 2025-05)

Client Account: Dash Group (Australia)

• Manage and grow relationships with healthcare clients, ensuring that quality services are provided.
• Point of contact for both healthcare clients and healthcare workers.
• Manage roster system.

Business Development Manager - Offshore247 - Philippines

(2023-07 - 2023-11)

Client Account: Minti (Australia)

• Manage and grow relationships with business clients, ensuring that quality services are provided.
• Made sales presentation about the Minti app that is designed to automate recruitment process.
• Assist and walk through new clients in Minti platform.

Recruitment Coordinator - Offshore247 - Philippines

(2022-10 - 2023-07)

Client Account: Those Local Guys (Australia)

• Find and contact candidates who are eligible and qualified for the position.
• Use internal and external systems to advertise job openings.
• Review resumes, match skills to job requirements, and conduct interviews.
• Ensure the company has the right staff to meet its needs.
• Complete paperwork for new hires and assist them with onboarding processes.

Intensive English Language Teacher and Music Teacher - Anglo Singapore International School - Thailand

(2014-07 - 2022-07)

• Created weekly English and Music lesson plans with SMART Objectives (Specific, Measurable, Achievable, and Time-bound)
• Provided intensive phonics and basic English lessons to improve students' reading, writing, speaking and comprehension skills.
• Used different pedagogies to cater students' different learning abilities (High / Medium / Low)
• Conducted Canva training to English Teachers in the English Department.
• Executed Music lessons efficiently using different styles of teaching to ensure a lively classroom atmosphere and achieve learning goals.
• Educated students about music theory such as rhythm, melody, pitch, and tempo.
• Conducted exercises like vocalization, harmonizing, singing, and playing of musical instruments such as recorder, melodion, ukulele, violin and hand chimes.
• Organized Music and Arts festivals, Christmas celebrations, Book Week, International Day and fundraising events.
• Facilitated Teachers' Professional Development training in the English and Non-Core Department.

Account Manager / Recruitment Coordinator - Freelance - Philippines

(2010 - 2013)

Client Account: The Schnelling Group (US)

• Posted job ads for sales agent position on job boards such as Seek, Jobstreet and Indeed.
• Find and contact candidates who are eligible and qualified for the position.
• Use internal and external systems to advertise job openings.
• Review resumes, match skills to job requirements, and conduct interviews.
• Ensure the company has the right staff to meet its needs.
• Complete paperwork for new hires and assist them with onboarding processes.

Appointment Setter / Lead Generation - AusPhil Outsourcing - Philippines

(2009 - 2010)

Client Account: Telco (Telstra, Vodafone, Opus, IVN) (US)

• Generated leads using Yellow pages, White pages and Google search engine.
• Conducted customer information research.
• Made outgoing calls to prospects to qualify them.
• Booked appointments for sales representatives to meet up with potential clients and make the sales pitch.

Business Process Outsourcing Trainer - Clark Polytechnic Institute - Philippines

(2008 - 2009)

• Conducted basic communications training focusing on diction, pronunciation and grammar to improve communication skills.
• Conducted introductory computer training focused on the basic parts of a computer and understanding basic applications.
• Developed educational materials such as digital presentations and instructional videos used in training sessions.
• Organized graduation ceremonies for successful trainees after they completed the short training course.
• Endorsed successful candidates to partner companies.

Collections Specialist - Iqor - Philippines

(2007 - 2008)

Client Account: Sprint (US)

• Called customers with overdue accounts and attempted to collect overdue payments using Avaya phone system.
• Negotiated installments payment plans.
• Maintained records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolved customer issues and complaints concerning billing.
• Submitted regular reports on the status of unpaid accounts and any repayment progress.

Customer Service and Sales Representative - Cyber City Teleservices - Philippines

(2005 - 2007)

Client Account: Ironwood (US)

• Answered incoming calls from customers with complaints regarding Ironwood Telecommunications and Direct TV issues.
• Maintained a positive, empathetic, and professional attitude toward customers at all times.
• Responded promptly to customer inquiries.
• Issued compensation to customers when needed.
• Answered infomercial calls and presented a sales pitch.
• Processed orders, forms and applications.
• Offered additional products to upsells packages.
• Kept records of customer interactions, transactions, comments, and complaints through proper notation.

Bachelor of Secondary Education - English - Adventist University of the Philippines (2005-03-20)