Account Manager / Recruitment Specialist - The Outsourced People - Philippines
(2025-05)
Client Account: Troocoo (Australia)
- Manage and grow relationships with healthcare clients and healthcare workers. Point of contact for both healthcare clients and healthcare workers.
- Manage roster system.
Account Manager / Recruitment - Boomering Inc. - Philippines
(2024-01 - 2025-05)
Client Account: Dash Group (Australia)
- Manage and grow relationships with healthcare clients, ensuring that quality services are provided.
- Point of contact for both healthcare clients and healthcare workers.
- Manage roster system.
Business Development Manager - Offshore247 - Philippines
(2023-07 - 2023-11)
Client Account: Minti (Australia)
- Manage and grow relationships with business clients, ensuring that quality services are provided.
- Made sales presentation about the Minti app that is designed to automate recruitment process.
- Assist and walk through new clients in Minti platform.
Recruitment Coordinator - Offshore247 - Philippines
(2022-10 - 2023-07)
Client Account: Those Local Guys (Australia)
- Find and contact candidates who are eligible and qualified for the position.
- Use internal and external systems to advertise job openings.
- Review resumes, match skills to job requirements, and conduct interviews.
- Ensure the company has the right staff to meet its needs.
- Complete paperwork for new hires and assist them with onboarding processes.
Intensive English Language Teacher and Music Teacher - Anglo Singapore International School - Thailand
(2014-07 - 2022-07)
- Created weekly English and Music lesson plans with SMART Objectives (Specific, Measurable, Achievable, and Time-bound)
- Provided intensive phonics and basic English lessons to improve students' reading, writing, speaking and comprehension skills.
- Used different pedagogies to cater students' different learning abilities (High / Medium / Low)
- Conducted Canva training to English Teachers in the English Department.
- Executed Music lessons efficiently using different styles of teaching to ensure a lively classroom atmosphere and achieve learning goals.
- Educated students about music theory such as rhythm, melody, pitch, and tempo.
- Conducted exercises like vocalization, harmonizing, singing, and playing of musical instruments such as recorder, melodion, ukulele, violin and hand chimes.
- Organized Music and Arts festivals, Christmas celebrations, Book Week, International Day and fundraising events.
- Facilitated Teachers' Professional Development training in the English and Non-Core Department.
Account Manager / Recruitment Coordinator - Freelance - Philippines
(2010 - 2013)
Client Account: The Schnelling Group (US)
- Posted job ads for sales agent position on job boards such as Seek, Jobstreet and Indeed.
- Find and contact candidates who are eligible and qualified for the position.
- Use internal and external systems to advertise job openings.
- Review resumes, match skills to job requirements, and conduct interviews.
- Ensure the company has the right staff to meet its needs.
- Complete paperwork for new hires and assist them with onboarding processes.
Appointment Setter / Lead Generation - AusPhil Outsourcing - Philippines
(2009 - 2010)
Client Account: Telco (Telstra, Vodafone, Opus, IVN) (US)
- Generated leads using Yellow pages, White pages and Google search engine.
- Conducted customer information research.
- Made outgoing calls to prospects to qualify them.
- Booked appointments for sales representatives to meet up with potential clients and make the sales pitch.
Business Process Outsourcing Trainer - Clark Polytechnic Institute - Philippines
(2008 - 2009)
- Conducted basic communications training focusing on diction, pronunciation and grammar to improve communication skills.
- Conducted introductory computer training focused on the basic parts of a computer and understanding basic applications.
- Developed educational materials such as digital presentations and instructional videos used in training sessions.
- Organized graduation ceremonies for successful trainees after they completed the short training course.
- Endorsed successful candidates to partner companies.
Collections Specialist - Iqor - Philippines
(2007 - 2008)
Client Account: Sprint (US)
- Called customers with overdue accounts and attempted to collect overdue payments using Avaya phone system.
- Negotiated installments payment plans.
- Maintained records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolved customer issues and complaints concerning billing.
- Submitted regular reports on the status of unpaid accounts and any repayment progress.
Customer Service and Sales Representative - Cyber City Teleservices - Philippines
(2005 - 2007)
Client Account: Ironwood (US)
- Answered incoming calls from customers with complaints regarding Ironwood Telecommunications and Direct TV issues.
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
- Responded promptly to customer inquiries.
- Issued compensation to customers when needed.
- Answered infomercial calls and presented a sales pitch.
- Processed orders, forms and applications.
- Offered additional products to upsells packages.
- Kept records of customer interactions, transactions, comments, and complaints through proper notation.
