Maquilan Ivan

A dedicated and motivated Bachelor of Science in Hospitality Management graduate with hands-on experience in Front Office Operations, Housekeeping, Reception Services, and Food and Beverage Service. Skilled in customer service, guest relations, communication, and problem-solving, with a strong commitment to delivering exceptional hospitality experiences. I am seeking a challenging position in a reputable organization where I can continuously expand my learnings, knowledge, and professional skills while contributing positively to the company's growth and success.

I aim to work in an environment that encourages personal and career development, values teamwork and innovation, and provides opportunities to enhance my abilities through real-world experience. With a strong willingness to learn and adapt, I am committed to performing my responsibilities with dedication, professionalism, and integrity.

SERVER - CAFE LAGUNA (SM CEBU BRANCH) - Cebu

• Provided excellent customer service by taking orders, serving food and beverages, handling customer inquiries, and ensuring guest satisfaction in a fast-paced dining environment.

RECEPTIONIST - CAFE LAGUNA (SM CEBU BRANCH) - Cebu

• Welcomed guests and visitors, answered inquiries, managed phone calls, and provided accurate information regarding services and facilities.
• Assisted with administrative tasks, scheduling, and maintaining organized records to support daily operations.

FRONT OFFICE - VISTA MAR BEACH RESORT AND COUNTY CLUB - Lapu Lapu City

• Handled guest check-ins and check-outs, reservations, and payment transactions while delivering exceptional customer service.
• Addressed guest concerns and requests promptly to ensure a positive and memorable guest experience.

HOUSEKEEPING - VISTA MAR BEACH RESORT AND COUNTY CLUB - Lapu Lapu City

• Cleaned and maintained guest rooms, public areas, and facilities according to established cleanliness and quality standards.
• Performed room inspections, replenished supplies, and ensured a comfortable and hygienic environment for guests.

Senior High School - SCHILDKNECHT SCHOOL INC. (2021-09 - 2022-06)

Bachelor of Science - Hospitality Management - ASIAN COLLEGE OF TECHNOLOGY (2023-09 - 2026-06)