Maquilan Ivan

Bachelor of Science in Hospitality Management graduate

Talent

Cebu CityMember since August 13, 2026

Good communicationAbility to listen to othersTeamwork and interpersonal skillsAbility to work under pressureBuilding customer satisfaction and loyaltyFlexibility and adaptability

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Good communicationAbility to listen to othersTeamwork and interpersonal skillsAbility to work under pressureBuilding customer satisfaction and loyalty

About

A dedicated and motivated Bachelor of Science in Hospitality Management graduate with hands-on experience in Front Office Operations, Housekeeping, Reception Services, and Food and Beverage Service. Skilled in customer service, guest relations, communication, and problem-solving, with a strong commitment to delivering exceptional hospitality experiences. I am seeking a challenging position in a reputable organization where I can continuously expand my learnings, knowledge, and professional skills while contributing positively to the company's growth and success.

I aim to work in an environment that encourages personal and career development, values teamwork and innovation, and provides opportunities to enhance my abilities through real-world experience. With a strong willingness to learn and adapt, I am committed to performing my responsibilities with dedication, professionalism, and integrity.

Experience

SERVER - CAFE LAGUNA (SM CEBU BRANCH) - Cebu

Provided excellent customer service by taking orders, serving food and beverages, handling customer inquiries, and ensuring guest satisfaction in a fast-paced dining environment.

RECEPTIONIST - CAFE LAGUNA (SM CEBU BRANCH) - Cebu

Welcomed guests and visitors, answered inquiries, managed phone calls, and provided accurate information regarding services and facilities.
Assisted with administrative tasks, scheduling, and maintaining organized records to support daily operations.

FRONT OFFICE - VISTA MAR BEACH RESORT AND COUNTY CLUB - Lapu Lapu City

Handled guest check-ins and check-outs, reservations, and payment transactions while delivering exceptional customer service.
Addressed guest concerns and requests promptly to ensure a positive and memorable guest experience.

HOUSEKEEPING - VISTA MAR BEACH RESORT AND COUNTY CLUB - Lapu Lapu City

Cleaned and maintained guest rooms, public areas, and facilities according to established cleanliness and quality standards.
Performed room inspections, replenished supplies, and ensured a comfortable and hygienic environment for guests.