Mar Marie Cagulada
Quality Analyst | Outbound Sales Representative | Lead Qualifier specialist| CSR
About
I am a career-driven individual with experience as a Quality Assurance Analyst, Lead generation specialist in outbound/cold calling and customer service experience, looking forward to challenge myself and contribute to business success. My goal is to secure a position that will provide me with challenging and rewarding experiences, enabling tremendous growth and advancing my career ambitions.
Experience
Quality Analyst - Blueprint Business Solutions Corp.
(2022-07)
- Monitoring and evaluating customer interaction to ensure tha service provided meets the standards and enhances customer satisfaction
- Analyzed quality and performance data to support operational decision-making
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team on quality metrics by communicating consistency problems or production deficiencies.
- Maintain a minimum audit accuracy of 96% as a key performance indicator (KPI)
Lead Generation Specialist - Blueprint Business Solutions Corp.
(2021-11 - 2022-06)
- Generated leads and established relationships with potential accident victims through outbound telephone calls.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
- Implemented upselling techniques to increase revenue and move product.
- Set up appointments with interested customers according to schedule availability.
- Developed a comprehensive understanding of the company's services in order to accurately portray value propositions during outreach efforts, leading to increased brand credibility and trust.
Telesales representative - B2B - Live2Sell
(2020-07 - 2020-11)
- Pitched IT reports to IT professionals, securing new deals and sales opportunities.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
CSR - B2C - live2sell
(2020-03 - 2020-06)
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Managed escalated issues effectively, maintaining professionalism under pressure.
- Educated customers about products and services, increasing upsell opportunities.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
University Of Cebu - Lapu-Lapu and Mandaue
High School - Tipolo National High School
