Mara Aracena

Educator and customer service professional with expertise in special education, mental health support, and client relationship management. Skilled in building strong interpersonal connections, training diverse groups, and leading teams. Brings a unique blend of compassion, cultural adaptability, and organizational skills developed through professional and volunteer leadership roles.

Member Relationship Representative at Security Service Federal Credit Union (2019-06 – 2019-11)

• Handled daily banking transactions and resolved member inquiries
• Promoted financial products and services tailored to customer needs

Member Relationship Representative – Australia, New Zealand and Philippines at doTERRA USA (2019-06 – 2019-11)

• Provided multilingual customer support and account services, sell products according to customer needs
• Managed member relationships across multiple regions, improving customer retention

Paraprofessional at RCM Health Care Services (Paraprofessional)

• Worked one on one with a student with Special Needs specifically Autism
• Support students with special needs by following individualized Education Programs (IEPs)

Skills Trainer at North Shore Mental Health Hawaii (2016-11 – 2017-01)

Provides individualized goal-oriented support services to clients experiencing mental health challenges and disabilities.

• Helped and teach clients with skills such as daily living, social interaction and communication and life skills

Lead Teacher / Training Specialist / Facilitator / Scheduler at Philippines Missionary Training Center (2012-09 – 2015-09)

• Facilitate in preparing missionaries to teach the gospel and understand their purpose.
• Provided Spiritual instructions, Language Training to help missionaries fulfill their purpose. Conduct large group meetings for missionaries and teachers training.
• Creates Schedule for the entire MTC (Missionaries and Ecclesiastical Leaders-MTC President and Manager
• Contributed to the hiring process by interviewing and assessing facilitator candidates

Reading and English Teacher at Kumon: After School Reading and Math Program (2002-08)

• Helps students develop strong reading and comprehension skills through the Kumon method
• Monitor and record student progress, accuracy and study habits
• Motivate and encourage students to become independent, self-learners
• Assist with class preparation, worksheet organization and administrative tasks.

Radio Announcer / Line Producer at 100.7 Love Radio Lucena (2007-09 – 2008)

• Host live or pre-recorded radio shows delivering popular music and songs requested by listeners, weather updates and public announcements
• Interact with listeners through calls or on-air contests
• Operate studio equipment and follow broadcasting schedules and timing
• Host live events or promotions when required or invited

Teaching Certificate in Elementary and Special Education – Brigham Young University Hawaii (2016-08 – 2016-10)

Bachelors of Science in Mass Communication – Manuel S. Enverga University (2005 – 2010)

Bachelors of Science in Nursing – Manuel S. Enverga University (2004 – 2005)