Chemical Engineering Undergraduate | Contact Center Professional | Virtual Assistant
Send a job offer directly to this candidate
My name is Marc Justin Guingab, and I am a 23-year-old resident of Valenzuela City, Philippines. I am a college undergraduate with a background in Chemical Engineering. My professional experience includes nearly three years in a contact center environment, as well as roles as a freelance Academic Commissioner and Virtual Assistant.
I possess strong capabilities in customer care, problem-solving, critical thinking, and proficiency in MS Office applications. I am highly adaptable and committed to exceeding expectations in fulfilling my responsibilities to both the company and its clients.
Telecommunication Accountant at Concentrix- AT&T (2025-01 – Present)
Manage calls, texts, and digital questions to handle orders, subscriptions, and complaints while offering omnichannel customer assistance. They serve as the main point of contact for service resolution, troubleshooting technological problems, updating CRM systems, and assisting clients with services.
Financial Accountant at Concentrix- JPmorgan Chase (2025-01 – 2025-01)
Offer high-volume, multi-channel customer support, fraud detection, and consulting collections with an emphasis on handling transactions, answering account questions, and reducing risk. They prioritize effective, individualized care while providing professional services for mortgages, credit cards, and personal banking.
Financial Accountant at American Express (2024-01 – 2024-12)
Provide support through phone, chat, or email, ensuring a positive customer experience. They handle complaints, resolve issues, and offer guidance on American Express products and policies. Strong communication and problem-solving skills are essential for success in this role.
Retail Account at Concentrix- Macys (2022-01 – 2022-12)
Accountable for handling consumer questions via live chat, email, phone, and in-person contacts. Providing product and policy information, handling orders and returns, handling complaints, and guaranteeing customer happiness are some of their responsibilities.
Virtual Assistant at FreeLancing (2023-01 – 2024-12)
We offer comprehensive support services via chat, email, and dedicated account management, encompassing public postings, advertisements, and articles. Our approach includes a thorough assessment of market value and environmental factors to continuously enhance and deliver superior customer care.
Academic Commissioner at FreeLancing (2021-01 – 2025-12)
Offering students free academic support in return for money, such as producing research papers, essays, theses, case studies, or presentations. These services, which are usually available on social media platforms like Facebook and Telegram, are intended to assist students who are overburdened with work, but they often give rise to discussions about academic integrity.
Bachelor of Science in Chemical Engineering – Technological Institute of the Philippines (2021-01)
– University of the East (2019-01 – 2021-12)
