Mardick Velasco

Customer-focused hospitality and retail professional with extensive experience across spa operations, luxury retail sales, food service, and hotel guest services. Proven ability to supervise teams, manage daily operations, and deliver consistent customer satisfaction in high-traffic environments. Strong background in sales promotion, inventory coordination, payroll handling, and frontline customer engagement.

Recognized for professionalism, positive attitude, and ability to build lasting customer relationships in Gulf-standard service settings.

Reception Supervisor - Zen Massage Health Spa - Bahrain

(2023-06)

• Supervise daily spa operations, ensuring smooth front desk workflow, consistent service quality, and adherence to internal procedures throughout operating hours.
• Manage and brief staff daily, assigning duties clearly to maintain accountability, productivity, and professional service delivery across all departments.
• Handle customer inquiries, bookings, and walk-ins professionally, creating a welcoming environment that enhances guest comfort and repeat visits.
• Collect daily sales records accurately and prepare structured monthly reports to support management review and financial tracking processes.
• Prepare and manage staff payroll records, ensuring accurate attendance tracking, timely processing, and compliance with internal compensation policies.
• Monitor spa supplies regularly, preventing shortages by forecasting needs and coordinating timely procurement with approved suppliers.
• Liaise directly with vendors to order required items, ensuring cost awareness, timely delivery, and uninterrupted operational readiness.
• Maintain front desk documentation, operational logs, and internal records in an organized manner aligned with audit and reporting needs.
• Support management with operational updates, customer feedback summaries, and staff performance observations for service improvement.

General / Exclusive Sales Promoter - Al Hawaj / Niche Garden Parfum - Bahrain

(2016-06 - 2023-06)

• Assisted customers by presenting, demonstrating, and selling fragrance products while maintaining strong product knowledge and brand representation standards.
• Responded positively to customer inquiries, guiding purchase decisions by explaining fragrance profiles, usage, and brand heritage clearly.
• Created a welcoming retail atmosphere, ensuring customers felt comfortable, valued, and confident throughout the buying experience.
• Delivered courteous and attentive customer service consistently, supporting store reputation and encouraging repeat customer visits.
• Coordinated timely delivery of purchased products, ensuring accuracy, presentation quality, and customer satisfaction at point of handover.
• Restocked and organized merchandise on the sales floor, maintaining visual standards aligned with luxury retail expectations.
• Monitored store inventory levels, identifying fast-moving items and reporting replenishment needs to supervisors promptly.
• Resolved customer complaints professionally and efficiently, ensuring issues were addressed with courtesy and brand-aligned solutions.

Server / Bartender - Bennigan's Grill & Tavern - Juffair, Bahrain

(2014-08 - 2016-05)

• Welcomed and assisted guests upon entry, setting a positive first impression through courteous communication and attentive service.
• Provided consistent table service throughout dining experiences, ensuring guest comfort, satisfaction, and timely fulfillment of orders.
• Delivered fast, efficient, and polite service while managing multiple customer requests during peak dining hours.
• Ensured all guests received appropriate care by anticipating needs and responding promptly to service requests.
• Supported daily operations by assisting with coordination between service staff and kitchen teams for smooth order flow.
• Monitored daily supplies and deliveries, helping maintain adequate stock levels for uninterrupted restaurant operations.

Bellman - Great Eastern Hotel - Quezon Avenue, Philippines

(2013-04 - 2014-04)

• Welcomed hotel guests upon arrival, providing professional assistance and ensuring a smooth and pleasant check-in experience.
• Escorted guests to rooms while handling luggage carefully, maintaining hospitality standards and courteous communication.
• Provided guests with accurate information regarding hotel services, facilities, and local inquiries as required.
• Ensured guests received consistent customer care throughout their stay, from arrival assistance to departure support.
• Maintained professional appearance and conduct in line with hotel service expectations and guest interaction protocols.

Customer Relation Service Representative - SM Department Store - Mall of Asia, Pasay City, Philippines

(2012-01 - 2013-03)

• Oversaw day-to-day customer service operations within the department store during assigned shifts.
• Ensured customer safety and well-being by monitoring public areas and responding appropriately to reported concerns.
• Addressed customer inquiries and concerns professionally, providing clear guidance and support as required.
• Ensured compliance with mall policies by guiding customers and coordinating with internal teams when needed.

Bachelor of Science - Information Technology - INSTITUTE OF CREATIVE COMPUTER TECHNOLOGY (ICCT COLLEGES) (2008 - 2012)

High School Diploma - STA. ELENA HIGH SCHOOL (2005 - 2009)