Maria Lorena Lim
Assistant Team Leader
Hire this person
Send a job offer directly to this candidate
About
A committed and results-oriented Assistant Team Leader with five years of experience in guiding high-performing teams in the BPO industry. Enthusiastic about promoting operational excellence, enhancing key performance metrics, and cultivating a culture of continuous improvement.
Experience
Assistant Team Leader - NOWCOM GLOBAL SERVICES
(2021-01)
- Lead and manage frontline agents across bilingual queues to meet daily operational SLAs.
Customer Service Representative - NOWCOM GLOBAL SERVICES
(2016-01 - 2021-12)
Compliance and Quality Assurance - Abbott Diabetes Care - SYKES MARKETING SERVICES
(2012-01 - 2016-12)
Customer Service Representative - Ally Financial Services - SYKES MARKETING SERVICES
(2006-01 - 2012-12)
Education
Bachelor of Science - Medical Technology - UNIVERSITY OF LUZON (1998-01 - 2002-12)
Spanish Language Course - INSTITUTO CERVANTES (2015-01 - 2016-12)
