Assistant Team Leader
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A committed and results-oriented Assistant Team Leader with five years of experience in guiding high-performing teams in the BPO industry. Enthusiastic about promoting operational excellence, enhancing key performance metrics, and cultivating a culture of continuous improvement.
Assistant Team Leader at NOWCOM GLOBAL SERVICES (2021-01 – Present)
Customer Service Representative at NOWCOM GLOBAL SERVICES (2016-01 – 2021-12)
Compliance and Quality Assurance - Abbott Diabetes Care at SYKES MARKETING SERVICES (2012-01 – 2016-12)
Customer Service Representative - Ally Financial Services at SYKES MARKETING SERVICES (2006-01 – 2012-12)
Bachelor of Science in Medical Technology – University of Luzon (1998-01 – 2002-12)
Spanish Language Course – Instituto Cervantes (2015-01 – 2016-12)
