Mariah Franchesca Tadeo

Dedicated and adaptable Customer Service Professional with hands-on experience in passenger services, hospitality, and travel management. In exchange for the opportunity to grow with the organization, I am committed to contributing strong interpersonal skills, effective problem-solving, and consistent service excellence to support operational success and customer satisfaction

Travel Consultant - IGT Solutions

(2026-03)

• Manage airline reservations and ticketing transactions using GDS to ensure accurate bookings and efficient service.
• Handle rebooking, cancellations, and itinerary changes in line with airline policies

Passenger Service Agent - Macroasia Airport Services

(2023-12 - 2026-03)

• Assisted passengers with check-in, boarding, and flight information in a high-volume airport environment
• Managed flight disruptions including delays, cancellations, and rebooking coordination

Travel Agency Support - Constellation Travel Inc. - Makati

(2022-08)

• Supported day-to-day travel agency operations and documentation
• Handled customer inquiries via phone, email, and walk-in clients with professionalism
• Provided accurate travel informations and recommendations to clients

Hotel Front Desk - The Bayleaf Hotel Cavite

(2019-01)

• Assisted guests with check-in and check-out procedures
• Provided front desk support to ensure smooth daily hotel operations
• Welcomed guests and provided accurate information regarding hotel services and facilities

Bachelor of Science - International Travel and Tourism Management - Lyceum of the Philippines University (2019 - 2023)

Technical Vocational - Home Economic - University of Perpetual Help System (2017 - 2019)