Marianne Claudio

Strategic and results-driven Account Management professional with over 6 years of experience in E-commerce, Fintech, and SaaS environments. Proven expertise in managing high-value portfolios, achieving PHP 1M+ targets during peak campaigns, and maintaining long-term client retention. Adept at leveraging data analytics and CRM tools to identify growth opportunities and streamline operational processes.

Customer Success Manager - NeoGenesis, Inc.

(2025-02)

• Directly responsible for the full lifecycle of client accounts, including onboarding, growth, and retention strategies.
• Deliver exceptional day-to-day client service to ensure high satisfaction and long-term loyalty.
• Collaborate with Marketing and Product teams to identify new business opportunities and service improvements.
• Utilize internal CRM to track interactions, update account health, and forecast key performance metrics.

Business Development Associate - Relationship Manager - Shopee Philippines Inc.

(2021-08 - 2024-11)

• Managed a portfolio of top Marketplace accounts, focusing on operational efficiency and aggressive growth.
• Achieved revenue targets of PHP 1M+ during major D-Day campaigns by capitalizing on market trends and social media integration.
• Negotiated exclusive deals and campaign participation to maximize seller visibility and platform GMV.
• Provided data-driven insights to Category Managers to align individual seller performance with broader category goals.
• Communicated quarterly initiatives and progress reports to both internal leadership and external stakeholders.

Senior Business Development and Analytics Associate - Payreto Services Inc.

(2020-02 - 2021-08)

• Drove the sales pipeline by prospecting new leads and conducting cold outreach within target geographic markets.
• Developed comprehensive pitches and proposals tailored to the specific needs of potential Fintech clients.
• Analyzed market competitors to define and present the company's unique selling propositions to mid and senior management.
• Managed AML compliance and documentation reviews for new customer accounts to ensure regulatory adherence.

Underwriter Consultant / Project Coordinator (Contractual) - Payreto Ltd. (Hong Kong)

(2020-10 - 2022-04)

• Assessed credit exposure and merchant risk to determine appropriate action for new and existing business accounts.
• Monitored project schedules and optimized consultant workflows to meet production and quality standards.

Senior Recruiter - PSG Global Solutions

(2018 - 2019)

English Instructor - Wetalk Language Center

(2017 - 2018)

Preschool Teacher - St. Scholastica's College, Manila

(2014 - 2017)

Bachelor of Elementary Education - Special Education - St. Scholastica's College Manila