Technical Support Expert - Asurion Clark Philippines - West Aeropark, Clark, Angeles, Pampanga
(2026-01 - 2026-05)
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Manage large amounts of incoming calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet or exceed client metric obligations.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Customer Experience Agent - Alorica Clark Philippines - Angeles City, Province Of Pampanga, Philippines
(2025-09 - 2026-01)
Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Investigated customer complaints and escalated issues to address critical requests.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Account Specialist Telco Account-Tier 3 - IQOR Clark Philippines - Clark Site SM Pampanga
(2025-03 - 2025-09)
- Resolved billing disputes and account-related concerns to achieve high client satisfaction.
- Executed routine and complex account updates to effectively resolve issues.
- Promptly addressed account issues to enhance client satisfaction through exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Customer account management, billing & payments, technical & service support, sales & retention, problem resolution & escalation, reporting and documentation, and team collaboration & compliance
Customer Service Representative Telco Account - Concentrix Clark Philippines - Clark Site SM Pampanga
(2024-10 - 2024-12)
- Guided customers in navigating company website and placing online orders, enhancing user experience.
- Partnered with team members to establish best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tailored support strategies for high-priority clients to address specific needs effectively.
Customer Service Representative Audio System - Teleperformance Clark Philippines - Clark Site SM Pampanga
(2024-08 - 2024-10)
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated calls efficiently, achieving satisfactory outcomes for customers and the company.
- Addressed customer requests for products, services, and company information with clarity and promptness.
- Handling inbound calls
- Take ownership of customer issues over their high end audio speakers, troubleshoot problems and drive resolutions, escalate unresolved issues to relevant internal teams, collect prompt and accurate customer feedback, document knowledge as solution articles, and master the helpdesk software
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
Account Associate Telco Account-Tier 1 - VXI Global Holdings Inc. - Clark Site SM Pampanga
(2022-12 - 2024-07)
- Speaking to customers to quickly get to the root of their problem
- Delivered timely and accurate feedback to customers, enhancing their understanding of solutions.
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Replacing or repairing the necessary parts
- Supported roll-out of new applications, facilitating smooth integration for users.
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Conducting electrical safety checks on equipment
- Explained complex technical concepts to non-technical users, improving their problem-solving capabilities.
Telemarketing Specialist E-commerce - Orbio World - Europe, Lithuania (Remote)
(2022-05 - 2022-08)
- Completed daily cold calling and outreach to build sales pipeline.
- Maximized conversion rates by identifying customer needs and presenting appropriate solutions.
- Collaborated with marketing department to refine telemarketing scripts for optimal results.
- Enhanced product knowledge, staying up-to-date on the latest industry trends and company offerings.
Property Associate - Northpine Land Inc., Hongkong Land Inc.
(2019-09 - 2019-12)
- Uncovered business opportunities through market and industry research and executed processes to capitalise on opportunities for increased profitability
- Typical job duties involve showing properties and giving financing advice
- They may also provide other services, such as asset and lease management and assists a commercial or residential real estate buyer with their investment.
Property Specialist - Avida Land Corp. an AyalaLand Estates Inc.
(2016-04 - 2019-08)
- Has expert knowledge in the buying, selling, renting, leasing and managing of real estate
- They typically research real estate markets, identify market trends, advise clients, prepare property listings and negotiate property sales
- Obtained information and public records about property for sale to verify property location, boundaries and title owner
- Scheduled customer service after sales calls to recommend home improvement providers and request for referrals
- Proactively followed up on clients after viewings to obtain feedback and quicken decision-making process
- Produced brochures, flyers and other marketing materials to continuously build brand
- Greeted clients, providing refreshments and alerting managers on arrival.
Financial Advisor - Manulife Philippines
(2004-12 - 2019-01)
- Identified client financial goals and risk tolerance to recommend products
- Developed and deepened relationships with new and existing clients
- Consulted with clients to assess and meet short- and long-term financial goals
- Counseled clients on financial matters and provide recommendations investment opportunities, products and services based on client needs and asset availability
- Researched financial market trends to stay abreast with updates and provide proper forecasting and planning for clients
- Developed tailored-fit plan for cash management and investment planning to assist clients in meeting financial objectives
- Addressed queries and provided advice regarding financial plans and strategies to educate and benefit customer needs.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Customer account management, billing & payments, technical & service support, sales & retention, problem resolution & escalation, reporting and documentation, and team collaboration & compliance
Online Seller - jewel_online shop
(2004-12 - 2019-01)
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Customer account management, billing & payments, technical & service support, sales & retention, problem resolution & escalation, reporting and documentation, and team collaboration & compliance
