Maricel Barcelona

Customer-focused professional with experience in customer service, administrative support and retail operations. Experienced in handling customer transactions, government-related application and appointments, inquiries and document processing, scheduling and administrative tasks. Strong in communication, active listening and attention to detail, with ability to manage multiple request accurately and professionally. Seeking to leverage these skills in Customer Service representative role.

CLERK at EXPRESSPAY BILLS PAYMENT AND REMITTANCE SERVICES (2024-03 – Present)

• Process bills payment and remittance transactions accurately while ensuring transactions are properly documented.
• Assist clients with online government applications and appointments, including SSS membership, PHILHEALTH, Pag-IBIG, TIN number registration, NBI Clearance, PSA appointment, and passport application.
• Guide clients through application requirements and procedures by providing clear and accurate information.
• Handle customer concerns professionally by listening to clients' needs and providing appropriate assistance.
• Manage multiple transactions and administrative tasks efficiently while maintaining to detail.

OFFICE STAFF at ASSOCIATION OF THE BARANGAY CAPTAINS (2022-05 – 2024-01)

• Handle inquiries from barangay officials by listening to their concerns and providing clear and accurate information.
• Coordinate seminar schedule and communicate schedules, requirements and important details to barangay officials.
• Manage multiple request and schedules simultaneously while prioritizing tasks for timely coordination.
• Communicate professionally with different barangay officials while maintaining positive working relationships.
• Maintain organized schedules and related documents to support office and seminar activities.

PACKING AREA STAFF at MINEBEA MITSUMI (2019-02 – 2019-08)

• Packed and prepared finished electronic products for shipment while following established production procedures.
• Inspected products to ensure quality standards were met before shipment.
• Applied proper labeling and maintained accurate inventory.
• Followed company safety policies and production procedures consistently.
• Worked effectively with team members to support daily production targets.

PHARMACY ASSISTANT at MESTIDIO PHARMACY (2012-02 – 2015-06)

• Assisted customer with medicines and healthcare products in a professional and courteous manner.
• Processed customer transactions accurately and efficiently.
• Checked prescription under the supervision of the pharmacist.
• Ensured proper labeling, storage, and organization of pharmaceutical products.
• Maintained cleanliness and organization of the pharmacy.

NCIII in Bookkeeping – ACEBA SCIENCE & TECHNOLOGY INSTITUTE INC. (2013 – 2015)

– SAN ISIDRO NATIONAL HIGH SCHOOL (2006 – 2010)

– YAWE ELEMENTARY SCHOOL (2000 – 2006)