Maricel Sison

Highly motivated and hard working, seeking to become an integral part of a growing company. Offering over 17 years of Healthcare experience with 16 years on leadership role, excellent multitasking abilities and monitoring progress to ensure goal attainment.

Customer Experience Lead | Subject Matter Expert - Alorica Teleservices Inc | Horizon BCBSNJ

(2021-05 - 2024-07)

• Ensures CSAT goals are exceeded
• Process improvement
• New hire visibility
• Coaching for results

Service Recovery Specialist Lead - Alorica Teleservices Inc | Humana

(2008-09 - 2021-05)

• Ensures CSAT goals are exceeded
• Process improvement
• New hire visibility
• Coaching for results
• Manage complaints from Customer Service to Executive Office
• Attend to supervisor/manager escalated calls
• Resolve onshore escalated requests

Customer Service Representative | Web Specialist - Alorica Teleservices Inc | Humana

(2007-12 - 2008-09)

• Verification of benefits
• Claims status/adjustments
• Authorization requirements/status
• Web inquiries

Bachelor of Arts - Mass Communication - Polytechnic University of the Philippines (1990 - 1992)