Marichel Silang

Operations and data-driven Industrial Engineer with 9+ years of cross-functional experience in quality control, data analytics, and remote executive support, delivering measurable results across manufacturing and digital environments.

Developed

Power BI dashboards that reduced response times by 50%, led 32 product qualifications with 100% on-time compliance, and completed 3,000+ high-quality remote deliverables in fast-paced, independent settings.

Equipped with end-to-end freight operations knowledge, including LTL/FTL rate quoting, Track & Trace, and coordination between drivers, brokers, and shippers. Certified in Lean Six Sigma, Claude AI, and Train the Trainer, with a strong ability to streamline workflows, improve operational efficiency, and transform complex data into actionable insights for remote.

Quality Control Engineer | Ionics EMS, Inc.

August 2024 – March 2026 · Laguna, Philippines · Full-Time | Electronics Manufacturing Services

• Engineered a centralized Power BI dashboard for real-time abnormality and DOA monitoring, cutting manufacturing response times by 50% through actionable alerts and live data insights.
• Directed 32 product qualification approvals with 100% on-time compliance, safeguarding customer requirements,

internal benchmarks, and revenue streams.

• Elevated from Line Engineer to Primary Customer Liaison — consistently managed customer communications by promptly answering emails and calls to ensure smooth collaboration and led regular performance review meetings,

resolved escalations, aligned customer requirements with manufacturing operations.

• Led in-process and outgoing production inspection activities, ensuring conformance to established quality standards.

Online Education Support Specialist | Course Hero / GauthExpert

April 2021 – August 2024 · Remote, Full-Time | Global Academic Support Platforms

• Delivered 3,000+ high-quality customized statistical solutions demonstrating consistent technical expertise and responsiveness in a fully remote, asynchronous environment.
• Leveraged Excel Data Analysis, Solver, and R programming to build efficient, reusable solution workflows adaptable to client and administrative support functions.
• Maintained high quality and consistency ratings across all platforms, demonstrating reliability and attention to detail in a non-supervised remote setting.

Production System Engineer | Brother Industries (Philippines) Inc.

April 2017 – March 2021 · Batangas, Philippines · Full-Time | Global Office Equipment Manufacturer

• Spearheaded 6 QCC final presentations and served as Global QCC & Quality Circle Regional Convention Secretariat, representing BIPH at global conventions in Nagoya, Japan — demonstrating executive-level coordination and international stakeholder communication.
• Launched Monthly Recognition Program that boosted Kaizen improvement proposals beyond the 5% target; established and revised Kaizen regulations, standardizing the continuous improvement framework.
• Led DMAIC/QCC improvement projects delivering quantifiable performance gains.
• Certified QCC & Proposal Trainer; recognized Trainer of Q4 2018. Monitored KPIs and led Safety/5S audits for operational accountability.

Bachelor of Science in Industrial Engineering | Batangas State University | Batangas, Philippines | Graduated 2016

English Access Micro Scholarship Program | U.S. Embassy Manila | Graduated 2011