Marie Flores

Highly experienced Property Management professional with over 7 years of end-to-end experience supporting Australian real estate agencies. Strong background in property management administration, trust accounting, leasing, compliance, and offshore team support. Proven ability to manage complex portfolios, coordinate maintenance, handle lease renewals, arrears, and provide high-level executive assistance to property managers and business owners.

Proficient in multiple Australian property management systems and tenancy legislation.

Property Management – Executive Assistant - Australian Real Estate Agency - Australia

(2024-08 - 2026-08)

• Preparation and execution of Management Agreements
• Coordination of compliance and letting requirements
• Management of property takeovers, ensuring smooth transitions
• Rental Proposals and Appraisals
• Coordination and oversight of property maintenance
• Communication with tenants and trades regarding maintenance and tenancy matters
• Management of rental arrears and follow-up actions
• Coordination and management of lease renewals
• Preparation of Comparative Market Analyses (CMA)
• Tenant communication regarding renewals and rent reviews
• Implementation of rent increases in line with legislation and market conditions
• Processing and assessment of tenancy applications
• New tenancy onboarding and documentation
• Drafting and managing property advertisements

Trust Account & Admin - Australian Real Estate Agency - Australia

(2022-04 - 2024-07)

• Extensive knowledge of Australian state tenancy legislation
• Lease renewal coordination and rent reviews
• Arrears management and tenant follow-ups
• New business onboarding and property compliance
• Processing and payment of bills and invoices
• Preparation of Comparative Market Analyses (CMA)
• Processing and reviewing tenancy applications
• New tenancy onboarding
• Tenant email communication
• Preparation and management of property management forms
• Receipting of rent and property-related payments
• Processing refunds and disbursements
• Handling bills and invoice processing
• Email and calendar management
• Preparation of reports (Lost/Gain, Property, Landlord, Daily Statistics)
• Oversight and support of offshore team members
• Delivery of training sessions
• Development of training plans and materials

Trust Account & Admin - Australian Real Estate Agency - Australia

(2018-08 - 2022-03)

• Preparation of Form 6 (Management Agreements) and loading new managements
• Processing and screening tenancy applications
• Scheduling home open inspections
• Extracting arrears reports and sending SMS reminders
• Issuing RTA forms and breaches
• Preparing new leases, renewals, and change of shared tenancy documents
• Sending work orders and processing maintenance invoices
• Creating Comparative Market Analyses (CMA)
• Setting up and scheduling routine inspections
• Data migration and data mining
• Responding to rental reference checks
• Preparing vacate documentation

Escalation Specialist - iQor Philippines – JP Morgan Chase (US Market) - Philippines

(2014-05 - 2017-07)

• Reviewed and analyzed calls to identify customer complaints
• Conducted root-cause analysis and ensured resolution during initial contact
• Provided coaching and feedback to agents and quality analysts
• Coordinated with clients and vendors on daily complaint analysis
• Assisted audit teams and team leaders as required
• Assessed customer financial situations and recommended suitable payment programs
• Delivered high-quality customer service and ensured customer satisfaction
• Demonstrated ownership and accountability on all inbound and outbound calls