Marilyn Dela Paz

A highly organized, collaborative, and results-driven individual with 20 years of combined project delivery, team management, and pre-sales support experience in the knowledge process outsourcing (KPO) industry. Skilled in operations management, process improvement, and stakeholder collaboration. Adept at leading high-performing teams, optimizing workflows, and ensuring consistent delivery of client-focused solutions while driving efficiency, meeting quality standards, and developing talent in deadline-driven environments.

Production Manager (Project Delivery Group) at Innodata Inc. (2017-04 – 2025-10)

HR Special Award: Learning Star Award 2025

Spot Award: Most Supportive Manager 2021

• Led teams working on editorial and content writing projects covering standards, technical manuals, cybersecurity, medical briefs, product descriptions for green companies, and K-12 and tertiary materials, consistently meeting SLAs and quality benchmarks
• Implemented workflow improvements to reduce turnaround time and increase efficiency
• Coordinated with cross-functional teams (i.e., Solution Center/Pre-Sales team, QA, operations, clients) to draft, prepare, and review contracts, resolve escalations, and streamline processes
• Tracked tasks, deadlines, and deliverables, and updated task status in client's project management platform (i.e., Wrike)
• Participated in governance meetings with clients and pilot projects (i.e., editor, QC, QA, data annotator)
• Monitored project KPIs, prepared performance and financial reports, and presented insights to senior leadership
• Trained and mentored staff, improving productivity and employee retention
• Coordinated with third-party vendor for hiring outsourced resources; managed billing and payment of third-party vendor

Senior Content Manager (Solution Center / Pre-Sales) at Innodata Inc. (2016-05 – 2017-03)

Spot Award: Going the Extra Mile Q2 2016

Content Manager (Solution Center / Pre-Sales) at Innodata Inc. (2011-01 – 2016-05)

Top Talent 2014–2016 Spot Award: Brilliant Performance Q1 2015

• Collaborated with cross-functional teams (i.e., Sales, Legal, Project Delivery, QA, operations and support teams) in developing appropriate business solutions to services and/or products required by clients
• Prepared detailed documentation of client requirements and identified solutions, including workflow and pricing
• Drafted, reviewed, and managed requests for information (RFIs), proposals (RFPs), and contracts (e.g., SOWs, services agreements, memorandum of understanding, amendments)
• Tracked and monitored contracts and managed the processing of contract amendments, supplements, renewals, and termination
• Maintained and updated an opportunities database in SharePoint, ensuring it aligns with details in Salesforce
• Led and monitored project progress from initial client engagement up to complete turnover to Project Delivery teams

ISO/ISMS Internal Auditor at Innodata Inc. (2013-01 – 2025-09)

• Conducted regular audits with key stakeholders from different departments in the organization (e.g., Project Delivery, operations, and support teams) to ensure compliance of systems and processes with ISO/ISMS standards

Team Manager (Project Delivery Group) at Innodata Inc. (2008-04 – 2010-12)

• Supervised a team of 40 copyeditors (with remote and on-site associates) working on academic journals in the fields of physical sciences (chemistry, physics) and engineering
• Communicated with client on specifications, quality, and TAT
• Monitored the daily team productivity and prepared productivity reports
• Provided technical training to the team

Copyeditor (Project Delivery Group) at Innodata Inc. (2005-01 – 2008-04)

• Copyedited academic journals in the fields of physical sciences (chemistry, physics) and engineering for grammatical sense and conformity to journal specifications
• Conducted quality checking of the copy-editing team's output before transmission to the client

Freelance Editorial Assistant at Journal of Nutritionist-Dietitians' Association of the Philippines (JNDAP) (2004 – 2015)

• Handled author management and press work (i.e., layout, copyediting, and proofreading) of manuscripts accepted for publication

Information Officer I at Office of the Vice Chancellor for Research & Development, University of the Philippines–Diliman (2002-04 – 2004-12)

• Managed the pre-press preparations and press work of book and journal manuscripts submitted for publication
• Worked as editorial assistant to the editorial board of Science Diliman—the university's journal of pure and applied sciences
• Coordinated with the authors, printers, journal subscribers, and book consignors
• Monitored book sales; prepared royalties and payroll vouchers of contractual staff; assisted in organizing research dissemination activities

BS in Metallurgical Engineering – University of the Philippines–Diliman (1996-01 – 2001-12)