Marimar Sabejon

Results-driven Travel and Hospitality Professional with nearly 10 years of experience in hotel reservations, airline ticketing, guest relations, and revenue support. Specialized in multichannel customer service including email, chat, phone, OTA platforms, and social media support. Experienced in handling hotel operations, group bookings, rate management, and backend restaurant reservations while delivering exceptional guest experiences in fast-paced global environments.

Proficient in Opera Cloud, Amadeus, Sabre GDS, OTA extranets, and restaurant management platforms including OpenTable, Resy, and SevenRooms.

Hotel Reservations / Front Office Coordinator (4-star hotel) - Cloudstaff - Angeles, Philippines

(2021-06 - 2026-01)

• Managed high-volume guest, management, and travel agency communications via email, chat, OTA platforms, and phone support.
• Handled reservation creation, modifications, cancellations, and special guest requests with accuracy and efficiency.
• Conducted daily occupancy forecasting and monitored room availability to maximize revenue opportunities.
• Managed price parity across OTA channels including Agoda, Booking.com, and Expedia.
• Coordinated group blocks and agency bookings while maintaining strong client relationships.
• Processed payments, refunds, adjustments, and collections while resolving billing concerns.
• Managed social media inquiries and online reviews to maintain positive guest engagement and brand reputation.
• Utilized Opera Cloud, Windcave, OTA extranets, and backend hospitality systems for operational efficiency.
• Assisted with backend restaurant reservation management using OpenTable, Resy, and SevenRooms.
• Performed night audit procedures and prepared operational balance reports.

Customer Service Representative / Travel Specialist (Booking.com) - Majorel - Pampanga, Philippines

(2019-01 - 2020-08)

• Served as a Booking.com reservations specialist handling hotel bookings and guest inquiries.
• Provided customer support via phone, email, and chat while resolving reservation issues efficiently.
• Assisted guests with modifications, cancellations, and travel-related concerns.
• Maintained accurate booking documentation and customer records.

Customer Service Representative / Travel Specialist (Hotels.com) - Sykes Enterprises Incorporated - Pasig, Philippines

(2017-05 - 2018-10)

• Specialized in hotel reservations support for Hotels.com customers.
• Assisted clients with booking concerns, payment verification, refunds, and policy inquiries.
• Resolved customer complaints while maintaining high customer satisfaction standards.
• Processed online orders and handled credit card transactions securely.

Customer Service Representative / Travel Specialist (Justfly & FlightHub) - Teleperformance - Pasig, Philippines

(2016-03 - 2017-04)

• Worked as an Airline Ticketing Agent utilizing Amadeus and multiple airline GDS platforms.
• Scheduled flights, created reservations, and assisted travelers with itinerary management.
• Confirmed payments and processed ticket refunds and adjustments.
• Resolved booking disputes and payment-related concerns professionally.

Access Computer and Technical College (2013 - 2015)