Mariz Espinar

Licensed Customs Broker

Talent

DasmariñasMember since April 29, 2026

End-to-end importation and exportation processes (sea/air)Customs compliance, BOC processing, PEZA documentationShipment monitoring, releasing, and liquidation of entriesInventory coordination and warehouse supportVendor coordination and procurementPreparation of permits, certificates, and regulatory renewalsSAP Business OnePEZA SystemsE2M Lodgement PortalBOC SystemsMS ExcelInventory Management ToolsInbound and outbound sales for hospitality and travel industriesUpselling hotel rooms, cruise packages, and premium servicesMeeting revenue, conversion, and customer satisfaction metricsPersonalized recommendations based on customer needsHandling reservations, billing concerns, and product inquiriesRoyal Caribbean (Siebel CRM, LegaSuite, Genesys Cloud, Citrix, Slack, AWS Tools)IHG (IHG Concerto, IHG CRM, Billing Tools, Microsoft 365)One-call resolution and service recoveryManaging escalations, complaints, and complex requestsActive listening, rapport-building, and guest engagementEnsuring brand standards in every interactionHandling high-volume calls while maintaining quality and accuracyGenesysCitrixSlackMS TeamsOutlookCalendlyGoogle WorkspaceCRM SystemsTroubleshooting internet, mobile, and technical issuesStep-by-step customer guidanceTicket creation and documentationSystem configuration supportMaintaining knowledge of tools and product updatesTicketing SystemsT-Mobile Billing SystemsRemote Support ToolsCitrix WorkspacePreparation of POs, contracts, payments, and HMO documentationMaintaining insurance records and importation permitsCoordinating with internal teams (sales, warehouse, operations)Organizing schedules, documents, and cross-department communicationsEnsuring compliance with internal and external procedures

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About

Licensed Customs Broker and multi-industry professional with strong expertise across import–export operations, logistics coordination, sales, and customer service. Highly skilled in handling regulatory documentation, resolving customer concerns, managing complex reservations, and supporting operational efficiency. Recognized for adaptability, accuracy, and the ability to collaborate across departments to deliver strong business results.

Experience

Technical Coach Sales Expert - Asurion Nuvali January 2026- present

Key Responsibilities

Customer Consultation & Support: Engage with clients to understand technical requirements, provide solutions, and offer technical support before and after sales.

Product Demonstrations & Presentations: Showcase complex product features, benefits, and applications, often in technical settings like trade shows.

Sales Strategy & Execution: Actively identify new leads, negotiate contracts, and meet or exceed sales quotas and commission goals.

Technical Expertise: Act as the subject matter expert during the sales process, explaining complex technical information to prospects.

Collaboration & Reporting: Work with R&D, marketing, and engineering teams to align products with market demands and provide regular sales reports.

Consumer Outreach Sales Representative at Royal Caribbean Cruises Ltd. (2022-12 – 2024-10)

Managed complex reservations, payments, and guest requests using multiple systems. Delivered high-value sales performance and achieved quality scores. Supported guests across billing, booking, and itinerary concerns with one-call resolution.

Managed complex reservations, payments, and guest requests using multiple systems.
Delivered high-value sales performance and achieved quality scores.
Supported guests across billing, booking, and itinerary concerns with one-call resolution.

Sales Specialist at InterContinental Hotels Group (IHG) (2022-06 – 2022-12)

Upsold luxury hotel rooms and amenities to B2C and B2B markets. Handled billing issues, special requests, and guest loyalty concerns. Consistently exceeded revenue and conversion metrics.

Upsold luxury hotel rooms and amenities to B2C and B2B markets.
Handled billing issues, special requests, and guest loyalty concerns.
Consistently exceeded revenue and conversion metrics.

Customer Service | Sales Representative & Technical Support at Teleperformance Philippines (2021-09 – 2022-06)

Resolved technical and billing issues, upsold services, and managed customer concerns. Handled billing issues and accounts concerns. Consistently hitting NPS and conversion metrics. Upselling phones, other products and services.

Resolved technical and billing issues, upsold services, and managed customer concerns.
Handled billing issues and accounts concerns.
Consistently hitting NPS and conversion metrics.
Upselling phones, other products and services.

Import–Export Officer at Koufu Packaging Corporation (2020-08 – 2021-09)

Led full-cycle import/export operations, documentation, PEZA requirements, and cost analysis. Coordinated warehousing, inventory, and shipment monitoring.

Led full-cycle import/export operations, documentation, PEZA requirements, and cost analysis.
Coordinated warehousing, inventory, and shipment monitoring.

Import & Purchasing Officer | Sales Coordinator at Netpak Philippines (2018-06 – 2019-11)

Managed suppliers, POs, payments, and vendor negotiations. Provided sales coordination and administrative support.