Marj Chiong

A proactive and results-oriented professional with a strong work ethic and a passion for continuous learning. Known for being resourceful, adaptable, and dedicated to achieving excellence in all tasks. Brings a solutions-focused mindset and the ability to thrive in fast-paced environments. Eager to leverage expertise and enthusiasm for growth in new and exciting opportunities.

Quality Assurance Supervisor - Alorica - Cebu, Philippines

(2025-10)

• Conduct analytical reviews of moderation decisions across all Lines of Business to ensure accuracy and policy compliance.
• Measure, track, and report accuracy scores, and quality metrics.
• Manage the quality assurance process, including audits, calibrations, and quality evaluations.
• Provide clear feedback and coaching to quality analysts to improve performance.
• Share audit results with management to help improve content moderation and keep the platform safe.
• Monitor moderation work and use the data to improve processes and make them more efficient.
• Continue learning to stay up to date on new trends, tools, and practices in content moderation and online safety.

Quality Assurance Representative - Alorica - Cebu, Philippines

(2025-01 - 2025-10)

• Share audit results with management to help improve content moderation and keep the platform safe.
• Monitor moderation work and use the data to improve processes and make them more efficient.
• Continue learning to stay up to date on new trends, tools, and practices in content moderation and online safety.

Financial Advisor (Part Time) - Manulife

(2024-06 - 2025-09)

• Cultivated strong client relationships, building trust and loyalty in managing financial portfolios.
• Provided personalized financial education and recommendations on investments, products, and services tailored to individual needs.
• Fostered long-term accounts through personal rapport and dedicated service.

Subject Matter Expert - Alorica

(2024-07 - 2024-12)

• Provide administrative support to the team manager, including schedule creation and updates.
• Assist teammates with questions and offer guidance on various scenarios.
• Share important information and updates to keep the team well-informed.

Content Moderator - Alorica

(2022-02 - 2024-07)

• Oversee the development, improvement, and maintenance of security standards for online communities.
• Coordinate with supervisory departments to ensure timely management of content that violates platform policies.
• Resolve technical issues and troubleshoot phone problems while providing exceptional customer service.
• Address inquiries and concerns with a positive, can-do attitude, treating each customer with respect and courtesy.
• Utilize reference materials, automated tools, and training resources to ensure timely and effective solutions.

Account Expert - Concentrix

(2021-07 - 2022-02)

• Resolve technical issues and troubleshoot phone problems while providing exceptional customer service.
• Address inquiries and concerns with a positive, can-do attitude, treating each customer with respect and courtesy.
• Utilize reference materials, automated tools, and training resources to ensure timely and effective solutions.

Billing Clerk - Mitsubishi

(2019-09 - 2021-07)

• Post transactions to accounting records, including worksheets, ledgers, and computer files.
• Maintain a professional appearance and organized work area.
• Prepare invoices with itemized listings, amounts due, and credit terms, as well as credit forms for customers or finance companies.

Service Crew - Golden Arches Development Corporation

(2016-01 - 2019-09)

• Efficiently take and serve orders, ensuring accurate delivery of food and beverages while maintaining a clean and organized workspace.
• Inform customers of current specials or promotions and handle payments, providing accurate change as needed.

Bachelor of Science - Business Administration Major in Marketing Management (2019-01)