Quality Assurance Supervisor - Alorica - Cebu, Philippines
(2025-10)
- Conduct analytical reviews of moderation decisions across all Lines of Business to ensure accuracy and policy compliance.
- Measure, track, and report accuracy scores, and quality metrics.
- Manage the quality assurance process, including audits, calibrations, and quality evaluations.
- Provide clear feedback and coaching to quality analysts to improve performance.
- Share audit results with management to help improve content moderation and keep the platform safe.
- Monitor moderation work and use the data to improve processes and make them more efficient.
- Continue learning to stay up to date on new trends, tools, and practices in content moderation and online safety.
Quality Assurance Representative - Alorica - Cebu, Philippines
(2025-01 - 2025-10)
- Share audit results with management to help improve content moderation and keep the platform safe.
- Monitor moderation work and use the data to improve processes and make them more efficient.
- Continue learning to stay up to date on new trends, tools, and practices in content moderation and online safety.
Financial Advisor (Part Time) - Manulife
(2024-06 - 2025-09)
- Cultivated strong client relationships, building trust and loyalty in managing financial portfolios.
- Provided personalized financial education and recommendations on investments, products, and services tailored to individual needs.
- Fostered long-term accounts through personal rapport and dedicated service.
Subject Matter Expert - Alorica
(2024-07 - 2024-12)
- Provide administrative support to the team manager, including schedule creation and updates.
- Assist teammates with questions and offer guidance on various scenarios.
- Share important information and updates to keep the team well-informed.
Content Moderator - Alorica
(2022-02 - 2024-07)
- Oversee the development, improvement, and maintenance of security standards for online communities.
- Coordinate with supervisory departments to ensure timely management of content that violates platform policies.
- Resolve technical issues and troubleshoot phone problems while providing exceptional customer service.
- Address inquiries and concerns with a positive, can-do attitude, treating each customer with respect and courtesy.
- Utilize reference materials, automated tools, and training resources to ensure timely and effective solutions.
Account Expert - Concentrix
(2021-07 - 2022-02)
- Resolve technical issues and troubleshoot phone problems while providing exceptional customer service.
- Address inquiries and concerns with a positive, can-do attitude, treating each customer with respect and courtesy.
- Utilize reference materials, automated tools, and training resources to ensure timely and effective solutions.
Billing Clerk - Mitsubishi
(2019-09 - 2021-07)
- Post transactions to accounting records, including worksheets, ledgers, and computer files.
- Maintain a professional appearance and organized work area.
- Prepare invoices with itemized listings, amounts due, and credit terms, as well as credit forms for customers or finance companies.
Service Crew - Golden Arches Development Corporation
(2016-01 - 2019-09)
- Efficiently take and serve orders, ensuring accurate delivery of food and beverages while maintaining a clean and organized workspace.
- Inform customers of current specials or promotions and handle payments, providing accurate change as needed.
