Remote Dispatcher at Caring and Secure Transport (2025-07 – 2026-04)
Therapeutic Secure Transportation
- Answer calls and respond to dispatch needs during on-call hours (typically 5 hours of active work per week).
- Communicate professionally with clients to gather trip details, provide ETAs, and deliver exceptional service.
- Coordinate with drivers to assign trips, confirm availability, and track transportation progress.
- Proactively resolve any schedule conflicts or delays and communicate updates to clients.
- Maintain accurate logs and records of communications and dispatch activity.
- Build rapport and trust with clients using a warm, charismatic, and professional tone.
- Follow established protocols and adhere to confidentiality and HIPAA regulations.
Reception/Medical Report Officer at Outdesk LLC (2023-06 – 2025-06)
- Answer client's incoming call.
- Take message and send memo to relevant team/department.
- Update client via SMS reminder for any upcoming IME Appointment.
- Manage company's mailbox and forward to relevant teams/departments.
- Update Court Diary with any upcoming PTC, DH etc.
- Update legal's team's calendar.
- Send an email to GP to book/request an appointment for IME of our clients.
- Informed the team of appointment details after practice confirmed it via email/call.
- Plot appointment in Appointment index or Doctor Diary calendar.
- Cancel/Reschedule appointment based on team request.
- Follow on doctor's brief prior client's appointment date.
- Send daily report on the number of calls made.
- Send daily report for Medical Report System (MRS).
- Data entry of invoices, IME reports and briefs.
- Send request to insurer to reimburse AMS fee for all APIA medical expenses.
Dispatcher Associate at Home Oxygen Company (2022-04 – 2023-06)
- assigned to manage 2-3 trucks in daily basis.
- Assigning or creating routes for technicians/drivers with our DME delivery orders.
- Updating routes and advising tech/drivers what change with their route through phone call or message.
- Calling patient's family, providing ETA of delivery, and updating them if there may be delays.
- Updating order notes if the order is skip or cancelled in the system.
- Creating tracker for daily basis delivery record tracking and sending time sensitive deliveries for the next working day.
- Updating DME track with the ETA of the order/delivery for hospice reference of patients order delivery time.
- Timely responding to email and chats concern from our boss/colleagues and technician.
- Sending EOS tracker to Supervisor.
Chat Support at HSBC Electronic Data Processing Inc. (2018-11 – 2021-05)
- Assisting and resolving customer Bank queries via Live Chat.
- Checking any block on the account due to inhibit.
- Guiding customers in setting up the Online and Mobile Banking App.
- Reporting any fraudulent transaction on the account.
- Process any replacement card for lost/stolen and damaged card.
- Process any disputes transaction on customer account.
- Assist customers with existing application by providing updates.
- Checking progress via our tool called BMM to see if loan was rejected or approved.
- Advising customers to complete documents if required to proceed with the application.
- Walking customer through Online to make the application.
- Raise a memo for any credit reference dispute.
- Providing settlement figures to customers for early loan repayment.
Technical Support Representative at Teleperformance (2016-08 – 2018-11)
- Assisting and resolving customer technical queries over the phone
- Assisting customers in troubleshooting and creating ticket that will be dispatched to our Technician Team.
- Discussed bill charges for clarification and make any adjustment if necessary.
- Handling complaints case reported by customer and will be raise for escalation to look for resolution.
- Team POC to report daily attendance, AHT to make sure all calls are managed.
- Handling cases of fault report from end-to-end episode until the issue is resolved.
