Marjorie Ramirez
QUALITY ASSURANCE SPECIALIST
Talent
Pasig, Metro ManilaMember since June 1, 2026
Dispatch CoordinationTransportation TrackingLoad MonitoringReal-Time Status UpdatesScheduling and Routing CoordinationGoogle Sheets / Excel Data ManagementTAT MonitoringCustomer and Driver Communication
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Dispatch CoordinationTransportation TrackingLoad MonitoringReal-Time Status UpdatesScheduling and Routing Coordination
About
Dispatch endorsements received from partner banks to assigned Credit Investigators for field execution Monitor Credit Investigators and track progress of assigned cases to ensure completion within required turnaround time (TAT) Maintain real-time tracking of case status and update internal records for accuracy and visibility
Experience
QUALITY ASSURANCE SPECIALIST - Sparta Credit Management
(2024-01 - 2026-01)
- Dispatch endorsements received from partner banks to assigned Credit Investigators for field execution
- Monitor Credit Investigators and track progress of assigned cases to ensure completion within required turnaround time (TAT)
- Maintain real-time tracking of case status and update internal records for accuracy and visibility
- Coordinate assignments and field activities to ensure proper workload distribution
- Communicate with financing partners regarding case updates, issues, and resolutions
- Handle follow-ups with clients to avoid delays and ensure smooth processing
- Ensure accurate documentation, data integrity, and timely submission of finalized reports
CUSTOMER SERVICE SPECIALIST - Automobile Association Philippines
(2023-01 - 2024-12)
- Responded to emergency roadside assistance and towing requests in a fast-paced environment
- Dispatched tow trucks based on location, availability, and urgency of cases
- Monitored service progress and provided real-time updates to customers and drivers
- Scheduled towing services and coordinated continuously with field personnel
- Managed multiple active cases simultaneously including calls, dispatching, and tracking updates
- Ensured accurate communication between customers, drivers, and internal teams
- Handled urgent situations with proper prioritization and quick decision-making
BRANCH HEAD / CASHIER - Palawan Pawnshop - Palawan Express Pera Padala
(2014-01 - 2019-12)
- Managed daily branch operations including transaction monitoring and cash flow control
- Maintained accurate financial records, reports, and documentation for audit readiness
- Handled money transfers, inventory tracking, and compliance with company procedures
- Monitored daily transactions and ensured accuracy of records and system entries
- Prepared weekly and monthly operational reports for management review
- Ensured proper verification and validation of customer transactions
Skills
QUALITY ASSURANCE SPECIALIST
