QUALITY ASSURANCE SPECIALIST - Sparta Credit Management
(2024-01 - 2026-01)
- Dispatch endorsements received from partner banks to assigned Credit Investigators for field execution
- Monitor Credit Investigators and track progress of assigned cases to ensure completion within required turnaround time (TAT)
- Maintain real-time tracking of case status and update internal records for accuracy and visibility
- Coordinate assignments and field activities to ensure proper workload distribution
- Communicate with financing partners regarding case updates, issues, and resolutions
- Handle follow-ups with clients to avoid delays and ensure smooth processing
- Ensure accurate documentation, data integrity, and timely submission of finalized reports
CUSTOMER SERVICE SPECIALIST - Automobile Association Philippines
(2023-01 - 2024-12)
- Responded to emergency roadside assistance and towing requests in a fast-paced environment
- Dispatched tow trucks based on location, availability, and urgency of cases
- Monitored service progress and provided real-time updates to customers and drivers
- Scheduled towing services and coordinated continuously with field personnel
- Managed multiple active cases simultaneously including calls, dispatching, and tracking updates
- Ensured accurate communication between customers, drivers, and internal teams
- Handled urgent situations with proper prioritization and quick decision-making
BRANCH HEAD / CASHIER - Palawan Pawnshop - Palawan Express Pera Padala
(2014-01 - 2019-12)
- Managed daily branch operations including transaction monitoring and cash flow control
- Maintained accurate financial records, reports, and documentation for audit readiness
- Handled money transfers, inventory tracking, and compliance with company procedures
- Monitored daily transactions and ensured accuracy of records and system entries
- Prepared weekly and monthly operational reports for management review
- Ensured proper verification and validation of customer transactions
