Marjun America

I worked as a Freight Broker and dispatcher for over 7 years and in total of 9 years working experience in BPO industry handling inbound calls, outbound calls, and back office support, email handling but mostly working as a customer service executive.

Call Center Agent - NOVECHO GLOBAL SOLUTION - Tirona Ave. San Agustin 2 (Via Verde), Dasmariñas City

(2013-11 - 2014-12)

Handling Inbound and Outbound calls as a Credit Repair Specialist

Training Supervisor (Contact Center Services NC II) - Church of Christ Skills Training Center - Church Planting Institute at Brgy. San Jose Dasmariñas City Cavite

(2014-01 - 2017-10)

Trainer for CONTACT CENTER SERVICES or CALL CENTER TRAINING. The Church of Christ Skills Training Center as a licensed TESDA trainer for CONTACT CENTER SERVICES NC II was a community based program from TESDA which allows me to train aspiring individuals who wants to be part of the BPO industry

Operations Manager - i-setelcom - 2nd floor The District Dasmariñas by Ayala Malls Molino rd. Dasmañas City Cavite

(2017-01 - 2018-10)

Handling Online Marketing Outbound and Inbound calls executive management team

Senior Customer Service Executive for YRC (Yellow Roadway Corporation Freight / SCHNEIDER LOGISTICS - EXL Service Philippines - 6th Floor, OneE-com Center, Harbor Drive, Bayshore Avenue, Mall of Asia Complex, 1308

(2018-10 - 2023-07)

I worked as a Customer Service Executive for almost 5 years in freight industry as freight Broker and Dispatcher

• Track and trace for shipments booked from Pick-up to Delivery
• Outbound calls for Booking loads taking calls for caller wanted to book shipments for a Full Truck Load (FTL) and Less Than Truckload (LTL)
• Building Bill of Lading
• Create Delivery receipts / invoices
• Posted loads in DAT Board
• Coordinating solutions with Dispatchers if their Driver can't make on time Pick-up or Delivery and rescheduling appointments as the carrier asked
• Knowledgeable in Mcleod
• Answering emails through Outlook
• Microsoft Teams
• Microsoft Excel
• Powerpoint presentation
• Tools in checking leads to call (Salesforce)
• Putting information through Mercury Gate
• Checking carriers if they are qualified or not through Carrier 411
• Setting up carrier to RMIS and sending carrier packet
• Softphones/Dialer: (Avaya One X, Call center, Ring Central)

Freight broker - C&L Logistics

(2024-01-18 - 2024-09-20)

• Freight Broker
• Customer Service
• Track and Trace

Logistics Coordinator - Creative Packaging

(2024-10-13 - 2026-05-20)

• Freight Scheduling
• Customer Service
• Track and Trace
• Assigning Driver
• Coordinate scheduled appointment to Warehouse managers

Bachelor of Industrial Technology - Food Service Management - Pangasinan State University

Secondary Level - Jacinto P. Elpa National High School (2007 - 2011)

Elementary Level - Special Science Elementary School (2001 - 2007)