Virtual Assistant at Freelance (2024-08 – Present)
- Coordinated recruitment support activities, including offer letters, recruitment plans, applicant tracking, accommodation planning, and progress monitoring.
- Delivered cross functional support in recruitment, operations, project coordination, and administrative workflows within a remote business environment.
- Coordinated hiring support activities including recruitment planning, offer documentation, candidate tracking, progress updates, and onboarding logistics.
- Maintained accurate databases, applicant records, lead trackers, and business information to support workflow efficiency and reporting accuracy.
- Built Excel based trackers, automated reports, and administrative tools to improve visibility, organization, and process efficiency.
- Produced macro-enabled documents, SOPs, process documentation, workflow guides, and training materials to strengthen operational consistency.
- Created workflow diagrams and process maps to support implementation, team alignment, and process improvement initiatives.
- Conducted research, lead sourcing, data validation, and business information verification to support operations and business development.
- Managed digital admin tasks including website content updates, directory management, and structured data maintenance.
- Prepared presentations, branded materials, and visual business documents using Canva and related design tools.
- Leveraged ChatGPT, Gemini, and other AI tools for drafting, documentation, research, and productivity enhancement.
- Tracking of PO (Purchase Order) and BOL (Bill of Lading) for supplies and inventory.
- Supported stakeholder communication, reporting, and cross functional coordination across recruitment and operational tasks.
Regional Program Executive at Kuehne+Nagel: Sainsbury's Argos & Regatta (2023-08 – 2024-05)
- Managed system administration tasks, including record creation, updates, deletions, and general data maintenance.
- Identified operational issues, recommended process improvements, and supported preventive actions to reduce service failures.
- Built and maintained reports for regular data audits and shipment visibility to help ensure timely, error-free updates for customers.
- Prepared daily, monthly, quarterly, and yearly KPI reports for customers and management.
- Coordinated with internal departments and stakeholders to support service level agreement requirements and operational continuity.
- Scheduled meetings through Zoom and Microsoft Teams and managed professional email communication.
Shipment Planning Analyst at Kuehne+Nagel: Nike (2021-03 – 2023-07)
- Generated and analyzed shipment reports from internal web tools and created shipment plans using Microsoft Excel.
- Coordinated with origin counterparts to gather ETD, ETA, and special instruction details needed for planning.
- Prepared shipment plans based on destination restrictions, customer requirements, and operational guidelines using PivotTables and Excel reporting tools.
- Participated in client meetings and supported planning coordination across teams.
Customer Service Representative at Sykes: Menulog (2020-11 – 2020-12)
- Handled customer inquiries and order updates according to service guidelines and quality standards.
- Coordinated with restaurants, couriers, and customers to resolve order issues and provide timely updates.
Content Moderator at Wipro: Facebook (2018-08 – 2019-11)
- Reviewed user-generated content against platform policies and community standards.
- Categorized and labeled content accurately to support safe content moderation and escalation workflows.
