Mark Anthony Manalo

Detail-oriented and well-organized Library and Information Science graduate with experience in supporting diverse patron communities, managing library collections, and enhancing access to information through both traditional and digital systems. Skilled in cataloging, reference services, program development, and maintaining a welcoming learning environment. Displays exceptional organizational skills, strong attention to detail, and a passion for promoting literacy and lifelong learning.

Training Specialist at Teleperformance (2013-12 – 2019-05)

• Developed training programs focused on hospitality service standards, brand values, and guest experience expectations.
• Created training manuals, e-learning modules, role-play scenarios, and job aids.
• Updated training materials regularly to reflect new policies, technologies, or brand updates.
• Conducted onboarding sessions for new team members on company culture, customer service standards, and hotel procedures.
• Trained staff on communication skills, reservation systems, guest interaction protocols, and problem-solving techniques.

Library Intern at National Teachers College (2025-09 – 2025-12)

• Provided library services for Basic Education, High School, College, and Graduate level
• Assisted students and faculty with research, references, and information needs
• Organized library materials using Dewey Decimal classification systems for easy access and retrieval
• Handled borrowing, returns, and maintaining accurate records of library use
• Supported daily operations, policies, and organization of library services

Library Intern at Ramon Magsaysay Award Foundation Laureate Library (2026-02 – 2026-05)

• Provided library services for researchers and clients with special requests
• Assisted chief librarian and patrons with research, references, and information needs
• Organized library materials using Library of Congress classification systems for easy access and retrieval
• Handled locating, scanning, and archiving accurate records of library such as Ramon Magsaysay letters, newspaper articles, and photographs.
• Served as usher for multiple events conducted by the library and the foundation such as Terno Exhibit and Datin Doris Ong Women Empowerment Workshop.

Bachelor of Library and Information Science The National Teachers College

2022 – 2026