Mark Anthony Preglo
m an experienced BPO professional with a solid background in customer support, known for maintaining high service standards and building positive client relationships.
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About
A dedicated and motivated Licensed Professional Teacher with experience in both education and customer service. Skilled in creating meaningful learning experiences as an ESL Teacher through NativeCamp and capable of handling diverse learners with patience and adaptability.
Former Customer Service
Representative with three years of experience in the BPO industry, demonstrating strong communication, empathy, and problem-solving skills. Committed to excellence, growth, and making a positive impact in every role.
Experience
ESL Teacher at NativeCamp (Present)
ESL Teacher delivering engaging English lessons to international learners
- Delivered engaging English lessons to international learners across various levels.
- Enhanced students' confidence, fluency, and pronunciation through interactive teaching.
- Customized lesson plans based on student goals and language proficiency.
Customer Service Representative at BPO Industry (2022-01 – 2024-12)
Provided excellent customer support and resolved concerns with professionalism
- Provided excellent customer support and resolved concerns with professionalism.
- Ensured accuracy and empathy in handling client inquiries.
- Strengthened multitasking and communication abilities in a fast-paced environment.
Licensed Professional Teacher at Private School Setting
Developed and implemented creative lessons in a private school setting
- Developed and implemented creative lessons aligned with student needs.
- Encouraged active participation and maintained a positive classroom environment.
- Promoted academic excellence and holistic growth among learners.
Education
Bachelor of Elementary Education in BEEd
